About Appello

We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring center with the latest digital technology being created by ourselves and our partners.

Becoming the UK's largest monitoring centre, supporting over 200,000 people across the country, and developing the first digital telecare system has been no small feats.

Our ambitions though are still significant and as our population ages the requirements for services that empower people to live independent, happier and healthier lives will continue to grow.

Position:

Customer Service Operator - Inbound - Full Time - Hybrid -New Milton

Monday - Friday 8am-5pm with a 30 min unpaid break (42.5 hrs per week)

Sharing our purpose and team spirit, you will play your part every day.

With a cool head, you’ll be handling calls and emails from Development Managers, healthcare professionals the elderly and vulnerable and also their relatives. ensuring you are delivering excellent customer service.

This is a rewarding role where trust is key. But some calls can also be tough - so you’ll need to be resilient too!

Requirements:

What you will need to make a difference...

If you’ve got the right attitude and personality, we’ll provide you with all the training you need to be the best you can be and answer calls quickly and calmly. As the voice of Appello, you’ll put people at ease, record details accurately and swiftly act on requests, escalating things where needed.

• Customer Service Experience preferable
• Great communication and listening skills
• The ability to multitask and follow procedures
• Fantastic attention to detail
• To be quick thinking with good prioritisation skills
• *Please note - we can only accept applications from Mainland UK*

Minimum supported broadband requirement is:

• 15Mpbs broadband speed as minimum (20Mbps and above is preferred)
• Ethernet connection is preferred (cable provided if necessary)
• Appello’s call centre platform telephony uses VoIP calls to be passed through your router and it important that your router is able to handle these calls for this role
• The router should be able to work in a SIP ALG disabled mode, this may either be a default on your router or you may have to configure this yourself in the settings.
• Not all routers are able to work in this mode so you should check with your provider if you are not sure. If your router is not able to use this setting you can replace your router for one that can.

Other information:

Appello Perks

• Hourly rate of £10.16, rising to £10.71 following successful completion of probation
• 23 days holiday rising to 25 days annual leave
• Best employer status rated Very Good
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Life assurance 2x annual salary

Ready to join our team?

If you are keen to find out more and have the necessary skills, please apply now with your up to date CV.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.