Job description
Job Family:
Supply Chain
Overview
Bold. Energetic. Ingenious. Genuine. These qualities best describe employees who work for Ingevity. We believe it takes extraordinary people to create extraordinary results.
At Ingevity, we harness the bold spirit, innate curiosity and remarkable ingenuity of our people to develop innovations that purify, protect and enhance the world around us. Our products enable oil to flow better, crops to grow fuller, roads last longer, and ensure that the air we all breathe is cleaner.
Already a leader in markets in which we compete, we leverage our deep technical expertise and knowledge of our customers’ industries to turn complex challenges into powerful possibilities and value-added solutions. We prize creativity and imagination and we’re always looking for a better, smarter way of doing things.
We know it takes the right people with the right attitude to achieve the improbable. People who understand that there is no challenge too big and no contribution too small. People with the ability to solve and the commitment to stay the course. People who work together to create meaningful impact and exponential results, for our customers and the world around us. Our people are our most valued asset, and the foundation of our success. Interested? We thought you might be, and we’re so glad!
Customer Service Coordinator
Location: Warrington Site
Reporting to: Katie Spicer
Salary: £28,000 - £34,000
ABOUT US
Ingevity provides specialty chemicals and high-performance carbon materials and technologies that purify, protect and enhance the world around us. Through a team of talented and experienced people, Ingevity develops, manufactures and brings to market products and processes that help customers solve complex problems. These products are used in a variety of demanding applications, including asphalt paving, oil exploration and production, agrochemicals, adhesives, lubricants, publication inks and automotive components that reduce gasoline vapor emissions.
Headquartered in North Charleston, South Carolina, Ingevity operates from more than 25 locations around the world and employs approximately 1,750 people. But no matter where we’re doing business, we do things the right way – with a focus on integrity, sustainability, and positively contributing to the communities in which our employees live and work. The company is traded on the New York Stock Exchange (NYSE: NGVT). For more information visit
www.ingevity.com
The Engineered Polymers business is the market leader in Caprolactone and Polycaprolactone products globally. The business is geographically balanced. Our products go into a very diverse set of applications such as Polyurethane Materials, Adhesives & Sealants, Coatings, Polymer additives and Bioplastics that are used for end markets such as Industrial equipment, Automotive, Footwear, Consumer packaging, Electronic devices, Medical and Furniture. The performance characteristics of the CAPA chemistry provides unique properties in our targeted end markets that allow both us and our customers to differentiate through innovative new products.
JOB SUMMARY
Bold. Energetic. Ingenious. Genuine. These qualities best describe employees who work for Ingevity. We believe it takes extraordinary people to create extraordinary results. At Ingevity, we harness the bold spirit, innate curiosity and remarkable ingenuity of our people to develop innovations that purify, protect and enhance the world around us. Our products enable oil to flow better, crops to grow fuller, roads last longer, and ensure that the air we all breathe is cleaner.
Already a leader in markets in which we compete, we leverage our deep technical expertise and knowledge of our customers’ industries to turn complex challenges into powerful possibilities and value-added solutions. We prize creativity and imagination and we’re always looking for a better, smarter way of doing things. We know it takes the right people with the right attitude to achieve the improbable. People who understand that there is no challenge too big and no contribution too small. People with the ability to solve and the commitment to stay the course. People who work together to create meaningful impact and exponential results, for our customers and the world around us.
Within the C ustomer S ervice team, you will be handling customer enquiries and processing customer orders through our SAP system . In this fast-paced environment , good comm unication with all stakeholders is crucial to ensure we meet ou r customers’ expectations.
JOB RESPONSIBILITIES
The following responsibilities are associated with this job role but are not limited to:
Communication with c
ustomer
s via
email and telephone
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Order management – Using SAP to process orders through the system in line with SLA
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Support with query resolution
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Raise customer complaints on the system in a timely manner
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Raise credits, debits and returns
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Monitor customer service general inbox
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Support with export documentation/invoice distribution when applicable
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Build trust relationships with daily customer contact
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High focus on building customer intimacy and delivering exceptional customer service
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Work cross functionally within the Supply Chain and wider Engineered Polymers Business to represent the customer to ensure delivery on time in full.
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Ensure account information is correct managing changes where applicable .
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Understanding of escalation process to ensure timely resolution of customer queries
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Feedback to the business account updates and support with “voice of the customer”
QUALIFICATIONS AND DESIRED SKILLS
Experience
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Previous experience in a similar customer facing role (essential) -
A sound understanding of SAP system (desirable not essential)
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Experience in handling export orders
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European language skills (desirable not essential)
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Able to demonstrate strong problem solving and decision-making sills
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Export experience
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An understanding of rules following Brexit
Behaviors
As a Customer Service Coordinator, you will be an excellent communicator , have excellent time management and organisational skills. You will be proactive in your approach and take ownership for enquires. You will be able to think outside the box, multitask and have empathy when handling customer enquiries. Often you will be the first point of call for our customer, being able to quickly act and confidentially interact with the wider business is essential. You will be a team player who can adapt easily to change.
EQUAL OPPORTUNITY STATEMENT
Ingevity as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to background checks as permitted or required by company policy or applicable law.
Ingevity is committed to respecting your data privacy, to further understand how Ingevity uses your data please visit our website at
https://www.ingevity.com/legal-privacy/
Ingevity is committed to being and Equal opportunity employer and aims to not discriminate unlawfully on any grounds.
Recruiting Agencies: Ingevity does not accept unsolicited resumes and therefore, will not be responsible for any fees associated with unsolicited resumes.
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