Job description

Customer Coordinator position – Job Description

• Manage assigned domestic and international customers to execute error free transactions
• Receive, validate, and enter customer orders accurately and timely using Optical Fiber PeopleSoft order management system
• Use open order and shipment reports to ensure customers Requested Ship Date and Corning’s Promise Date are adhered to and when they are not, take appropriate proactive actions
• Maintain SharePoint Customer information, coordinate with Commercial Ops to ensure they are current
• Utilize corporate PeopleSoft systems as required
• Respond within 24 hours of customer inquiries regarding orders, FDD, and general product information
• Develop and maintain effective working relationships with Planning, Shipping, QA, IT, Finance, Commercial Ops, Corporate Transportation, Corporate Credit, Customer Billing, freight forwarders and external customers
• Process return material authorizations and generate credits
• Work with customers and Commercial Ops to resolve all customer payment discrepancies
• Logistics – book ocean and air shipments through Origin Manager
• Take on project work as deemed necessary or participate on business teams as required

Required skills:

• Associates Degree
• Exceptional attention to detail in every aspect of work
• Effective task prioritization with ability to multi-task
• Strong team skills and able to work in a highly dynamic environment
• Outstanding verbal and/or written communication skills
• Excellent quality and customer focus and passion
• Strong organizational skills and solid problem-solving abilities

Desired Skills:

• Knowledge of Optical Fiber’s PeopleSoft order fulfillment system and process and related corporate processes
• Knowledge of SAP
• Proactively and positively supports change and can lead change when required
• Proficient in Excel

Soft Skills (communication/team/leadership)

• Positive attitude
• Results oriented
• Work well within a team setting
• High self confidence

Travel Requirements:

• Minimal, possible trip to US Plants or domestic customers when opportunity arises

Job Type: Contract

Salary: $19.00 - $19.08 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Corning, NY 14831: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Speak with the employer
+91 9735823440

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