Customer Service - Collection (Strategic and Government Customers) and Government Billing
Full Time
Santa Rosa, CA 95403
Posted
Job description
Overview:
Discipline: Collections
Provides administrative support in the collections process. Implements credit approval decisions on new accounts. Resolves, collects, and manages past due accounts and outstanding invoices. Monitors processes and the effectiveness of business controls and recommends
improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with sales support, customer service and accounts receivable to reconcile accounts.
#LI-CS1
Candidates can be considered to work from the following locations:
Colorado Springs, CO.
Colorado Pay Range: Colorado Pay Range: Min$54,270 Mid$72,350 Max$90,440
Based on experience, education and skills, most offers will be between the minimum and the midpoint of the Salary Range listed above.
Note: For other locations, pay ranges will vary by region
US Employees may be eligible for the following benefits:
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions - and our methods for creating them - help connect and secure the world. Learn more about what we do and how we do it.
Our powerful culture has led to us being independently recognized on Fortune 100's Best Companies List and we are "Great Place to Work" Certified. We're driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.
At Keysight, Inclusion, Equity & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class. We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight - People and Culture - YouTube
Responsibilities:
Our powerful culture has led to us being independently recognized on Fortune 100's Best Companies List and we are "Great Place to Work" Certified. We're driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.
At Keysight, Inclusion, Equity & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class. We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight - People and Culture - YouTube
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.
Discipline: Collections
Provides administrative support in the collections process. Implements credit approval decisions on new accounts. Resolves, collects, and manages past due accounts and outstanding invoices. Monitors processes and the effectiveness of business controls and recommends
improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with sales support, customer service and accounts receivable to reconcile accounts.
Customer service assignments are diverse- Tasks involve specialized expertise and knowledge in customer services
- Problems are often non-standard or one of a kind, requiring new or customized solutions
Requires Associate degree and/or higher education, specialized training/ certification, or equivalent combination of education and experience.- Typically requires a minimum of 6 years relevant experience.
- Requires a depth of proficiency in a broad range of activities related to job.
#LI-CS1
Candidates can be considered to work from the following locations:
Colorado Springs, CO.
Colorado Pay Range: Colorado Pay Range: Min$54,270 Mid$72,350 Max$90,440
Based on experience, education and skills, most offers will be between the minimum and the midpoint of the Salary Range listed above.
Note: For other locations, pay ranges will vary by region
US Employees may be eligible for the following benefits:
- Medical, dental and vision
- Health Savings Account
- Health Care and Dependent Care Flexible Spending Accounts
- Life, Accident, Disability insurance
- Business Travel Accident and Business Travel Health
- 401(k) Plan
- Flexible Time Off, Paid Holidays
- Paid Family Leave
- Discounts, Perks
- Tuition Reimbursement
- Adoption Assistance
- ESPP (Employee Stock Purchase Plan)
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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