Job description
Position Information
Working Title of Vacant Position
Customer Service Clerk I
Job Type
Full Time
Posting Type
Public
Number of Vacancies
2
Department
PUBLIC UTILITIES
Division
PUB UTIL BUS/CUST SVC
Requisition Number
2023123P
Number of hours worked per week
40
Work Schedule
8:00 a.m. – 5:00 p.m.
Monday thru Friday
Monday thru Friday
Work Site Location
306 Cedar Rd., City Hall Bldg 2nd Flr PU
Position Driving Requirement
N - Never
Pay Basis
Semi-Monthly
Advertised Salary
$32,778 – $42,611 yearly starting salary
Job Description
Seeking a highly-motivated customer service-oriented individual to assist customers with water and sewer accounts. Interpersonal skills include positive interaction with co-workers and customers via telephone, internet and in person. The ability to stay calm under pressure and provide exceptional customer service is also required.
Job duties include the ability to assist and effectively communicate with utility customers; prepare work orders for new service and termination of service; conduct in-depth review of meter readings, water consumption, and their corresponding bill details. Duties also include the review of adjustments and performance of mathematical computations with accuracy.
Also required is the ability to answer an average of 60 telephone calls per day, accept payments in forms of cash, check and money order, file paperwork and balance cash drawer with 100% accuracy.
Ability to use the following equipment, computer, telephone (in automatic call distribution system), 10-key calculator, copy machine, and fax machine.
Embraces the City’s C.A.R.E. (Courteous, Attentive, Responsive and Empowered) standards. Other duties as assigned by supervisor.
As condition of employment, the selected applicant will be required to be available and respond to City emergency situations as designated by the Director of Public Utilities.
Job duties include the ability to assist and effectively communicate with utility customers; prepare work orders for new service and termination of service; conduct in-depth review of meter readings, water consumption, and their corresponding bill details. Duties also include the review of adjustments and performance of mathematical computations with accuracy.
Also required is the ability to answer an average of 60 telephone calls per day, accept payments in forms of cash, check and money order, file paperwork and balance cash drawer with 100% accuracy.
Ability to use the following equipment, computer, telephone (in automatic call distribution system), 10-key calculator, copy machine, and fax machine.
Embraces the City’s C.A.R.E. (Courteous, Attentive, Responsive and Empowered) standards. Other duties as assigned by supervisor.
As condition of employment, the selected applicant will be required to be available and respond to City emergency situations as designated by the Director of Public Utilities.
Required Qualifications
VOCATIONAL
/
EDUCATIONAL
REQUIREMENT
:
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of three months of related, full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES :
May require certifications depending on the department.
SPECIAL REQUIREMENTS :
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of three months of related, full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES :
May require certifications depending on the department.
SPECIAL REQUIREMENTS :
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Preferred Qualifications
- Prior experience working with state-of-the-art customer service management systems.
Posting Detail Information
Job Open Date
03/15/2023
Job Close Date
03/22/2023
Open Continuous
Special Instructions to Applicants
Drug Screening:
MARIJUANA
In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Generally, a positive test result for marijuana, alcohol, or other controlled substances will disqualify an applicant from employment. Possession of a medical marijuana license will not excuse an applicant from the testing process or the consequences of testing positive for marijuana.
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Rarely- Less than 1 hour per week.
Sitting
Continuously- 2/3 or more of the time.
Walking
Rarely- Less than 1 hour per week.
Lifting
Rarely- Less than 1 hour per week.
Lifting Amount
Exerting up to 10 lbs
Carrying
Rarely- Less than 1 hour per week.
Carrying Weight
Exerting up to 10 lbs
Pushing/Pulling
Rarely- Less than 1 hour per week.
Pushing/Pulling Weight
Exerting up to 10 lbs
Reaching
Occasionally- Up to 1/3 of the time.
Handling
Occasionally- Up to 1/3 of the time.
Fine Dexterity
Occasionally- Up to 1/3 of the time.
Kneeling
Rarely- Less than 1 hour per week.
Crouching
Rarely- Less than 1 hour per week.
Crawling
Never- Never occurs.
Bending
Rarely- Less than 1 hour per week.
Twisting
Rarely- Less than 1 hour per week.
Climbing
Rarely- Less than 1 hour per week.
Balancing
Rarely- Less than 1 hour per week.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
N = Never
Machines, Tools, Equipment and Work Aids Used
Computer, 10-key calculator, copier/fax machine
Protective Equipment Required
Mask Wearing
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
N = Never
Chemical Hazards
N = Never
Electrical Hazards
N = Never
Fire Hazards
N = Never
Explosives
N = Never
Communicable Diseases
N = Never
Physical Danger or Abuse
N = Never
Other
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
W = Several Times Per Week
Extreme Temperatures
N = Never
Noise and Vibration
N = Never
Fumes and Odors
N = Never
Wetness/Humidity
N = Never
Darkness or Poor Lighting
N = Never
Primary Work Location
Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Continuously- 2/3 or more of the time.
Emergency Situations
Rarely- Less than 1 hour per week.
Frequent Change of Tasks
Occasionally- Up to 1/3 of the time.
Irregular Work Schedule/Overtime
Rarely- Less than 1 hour per week.
Performing Multiple Tasks Simultaneously
Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team
Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Continuously- 2/3 or more of the time.
Noisy/Distracting Environment
Frequently- From 1/3 to 2/3 of the time.
Other
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
Yes. All tasks as needed
Verification of Employment
Verification of Employment
Please provide contact information for two professional references.
Minimum Requests
2
Maximum Requests
4
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