Job description

The Paducah Sun Circulation Department has a full time opening for a Customer Service/Classified Representative.

JOB SUMMARY:

Responsible for answering customer calls quickly and courteously in order to accurately process all transactions and to represent The Paducah Sun with the best possible customer service.

Processing transactions includes recording needed information, sending information to appropriate, destinations and verifying that transaction is being handled and customer is being satisfied.

Responsibilities also include proper paperwork for postal reports,payments, credits, and adjustments, etc.

JOB DESCRIPTION:

Answer customer calls, identify customer request, process customer request using circulation program system.

Enter proper paperwork for credits, debits, adjustments, starts, stops.

Verify stops and other special retention programs used to maintain and sell new subscriptions.

Be able to react to changes in productivity and to handle other essential task as assigned.

This job is closely supervised, with daily work checks. Must be able to maintain confidentiality as this position allows access to customer records, handles cash, checks and credit card payments.

This position requires you to speak fluently when speaking with customers in a friendly manner.

JOB SPECIFICATIONS:

High School diploma or GED

Poses good data entry skills,basic mathematics and good grammar.

Good communication skills. Clear dictation and the ability to be friendly and helpful.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Paducah, KY 42003: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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