Job description

Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way!

Introduction

Our Claims Customer Service Representatives are responsible for handling claims inquiries in a fast-paced environment while helping our customers when they have questions and concerns.

You won’t need a license because your primary responsibilities will be limited to inquiries on claim statuses and forwarding calls to appropriate claim staff.

We have a hybrid office model (part-time in office, part-time from home) with all training to be onsite. We are located at 1215 Manor Dr., Mechanicsburg, PA 17055

What will I be doing?

Working Monday to Friday – no weekends! Doing an 8 hour shift at a time between the hours of 7am and 5pm – no evenings or night shifts either!

You’ll be answering the phone to three core groups of people:

• People who have questions or issues around their policies
• People who have active claims with our medical providers
• Medical providers about claims information

Some of the questions you’ll be able to answer yourself with the information held in our systems. And where you can’t answer you’ll simply pass the call on to other teams who are trained and hold the appropriate licenses to have those conversations.

In every interaction you’ll demonstrate outstanding listening skills while providing excellent customer service. You’ll be patient, show empathy which will further promote our reputation of integrity.

We believe that all persons are entitled to equal employment opportunity and we do not discriminate against any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.

As a minimum requirement you’ll need:

• High school diploma
• Minimum of 1 year of customer service experience
• The ability to type well and use a computer

It would be nice if you also had:

• The ability to use Microsoft software, including Excel, PowerPoint, Outlook and Word
• The ability to take complex information and explain it in simple terms either in writing or over the phone or chat
• An eye for detail

What you’ll get

$17+ per hour depending upon experience – plus a monthly incentive based on your customer service/quality assurance scores and attendance, you’ll also get:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K)
• Employee stock purchase plan
• Educational expense reimbursement
• Employee assistance program
• Flexible work hours (availability varies by office and job function)
• Training programs
• Matching gift program, and more.

U.S. Eligibility Requirements:

Interested candidates must submit an application and resume/CV online to be considered

Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?

Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation

Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization

Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.​ Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid remote

Ability to commute/relocate:

• Mechanicsburg, PA 17055: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Mechanicsburg, PA 17055

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