Job description
At Barron Heating, AC, Electrical & Plumbing, we are committed to
Improving Lives™. As a
member of our
Customer Service Team, you will help us live out our Vision & Mission and meet our growth-oriented goals as the premier heating, cooling, electrical, and plumbing service provider in Northwest Washington.
This specialty is multi-faceted & diverse. We offer training & career paths in:
- Dispatch
- Project Coordination (HVAC, Electrical, Plumbing)
- Inside Sales
- Customer Service
- Membership Account Management
- Answer a high volume of inbound calls
- Schedule & dispatch customer maintenance & sales appointments, repairs & installations
- Effectively manage technician routing to minimize travel time
- Communicate and support technicians with scheduling and customer jobs
- Coordinate permits and inspections
- Provide a world-class customer experience
- Educate customers on opportunities to enhance their quality of life through whole home performance
- Be empowered to help concerned customers resolve customer service challenges with win-win solutions
- Excellent interpersonal skills over the phone
- Well organized
- Exceptional attention to detail
- Enjoys working in a fast-paced environment
- Cool tempered & tactful in stressful situations
- Team player
- 1-2 years work experience
- High computer literacy
- High School diploma or GED
- Must be at least 18 years of age
- Legally eligible to work in the United States
- Pre-employment drug screening
- Full-Time
- Hourly, $20.00-$22.00, DOE
- Overtime pay
- Annual cost-of-living adjustments
- 100% Employer-paid Medical, Dental, Vision Plans
- Eligible dependents may be covered through pre-tax payroll deduction
- Paid holidays and vacation
- 401k matching program
- Employee discounts on services
- Company sponsored events and team building
- A culture of collaboration, sharing of knowledge, and respect for one another
- Barron apparel
- Resume
- Cover Letter and include:
- What "customer first" means to you
- Why you are the best candidate to join the Barron Team
- Review application materials, select qualified candidates, and conduct interviews
- Extend employment offers to future Barron Team members
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