Job description

The Retail Sales & Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, printers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advise our valued customers by supplying accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Sales & Customer Service Associate Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Expertly operates POS equipment
• Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
• Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
• Provides completed documentation for shipping
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Must be able to lift 50 pounds
• Must be able to stand for a full 8-hour shift

Sales & Customer Service Associate Qualifications

• Pass background check
• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Strong computer skills, including Microsoft Office and Adobe Suite
• Strong verbal and written communication skills, including spelling and math
• Non-smoking environment
• Willing and able to work a very flexible, part-time schedule that may span Monday through Saturday during seasonal peak periods
• Must be able to limit cell phone use to breaks and lunch time

Sales & Customer Service Associate Benefits

• Flexible Schedule
• Flexible Work Hours
• Formal On-the-Job Training Program

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
We are currently practicing appropriate Social Distancing practices, and will be able to provide masks upon request.

Work Location: In person

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