Job description

K2 Medical Systems, a Harris Computer company, is recruiting a Customer Support Analyst to join the team on a permanent basis.

The Customer Support Analyst will provide support to our customers involving answering questions via email and telephone, contributing to a knowledge base and serving as a support liaison between the company and the customer.

Duties will include (but will by no means be limited to):

· Monitoring and answering support emails

· Answering the telephone

· First line service desk support including troubleshooting and bug fixes

· Monitoring and answering customer ticketing system queries

· Supporting users with our on-line training programme

Essential Skills

· Excellent written skills and attention to detail

· Great interpersonal skills and ability to quickly build up rapport

· Highly competent in the use of IT and software applications

· Previous experience of working in a customer support environment

About Us

K2 delivers and supports technology for the maternity sector with a raison d’etre of improving care. Our technology is clinically proven to improve maternity outcomes.

Our employees demonstrate a willingness to help, whatever your job title. The business has very much a start-up feel and is growing at an incredible rate as we strive to become even more technologically advanced for our customers.

If you are the curious, self-motivated type with a thirst for learning on a daily basis then you will fit right in.

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.

Job Types: Full-time, Permanent

Salary: £25,000.00-£27,500.00 per year

Schedule:

• Monday to Friday

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