We are looking for bubbly and resourceful Customer Services Agents to join our Team during our busy Christmas period.

A LITTLE BIT ABOUT US:

Cath Kidston is a very British brand that always looks on the bright side of life. With a glass-so-full-it’s-spilling-over-the-sides approach and a playful humour, we started in 1993 with a small shop in West London selling car boot finds and vintage fabric, and now have adventures all over the world.

For nearly 30 years, our hand-drawn prints have set alight the hearts and minds of the Great British public – and beyond – making us a household name. We like to think of our products as portable sunshine, lifelong reminders to find the extraordinary in the everyday.

As we leap into a new era of Cath Kidston, we’re looking for the right people to help us make it all happen.

ABOUT THE ROLE:

You’ll report into the Customer Service Manager, and will be responsible for delivering great customer service during the busy peak period.

This role is 40 hours per week, Full time, working flexibly in hybrid style from Central London.

ABOUT YOU:

You’re a natural conversationalist with a passion for problem solving and a welcoming warmth. You take the responsibility of being the face of our much-loved brand to heart, with a ‘digital-first’ mentality and a keen eye for opportunities to go the extra mile.

You’re commercially focused, with a strong grasp on KPI’s and how you personally deliver and maximise your department’s targets.

KEY RESPONSIBILITIES:

• To proactively support our online customers through email and live chat to resolve queries and support customers with shopping on our website
• Using the Cath Kidston tone of voice to communicate for both purchase questions and order queries
• Gain an understanding of our products and internal departments.
• Updating customer accounts and ensuring information held is accurate.
• Working with couriers to help customer to track their orders.
• Working to SLA ensuring customers have a prompt solution to any query.

REQUIREMENTS:

• Can do attitude with a passion for finding solutions
• Good written communication skills
• Great time management and prioritization skills
• Positive attitude even when things get busy
• Self-motivated and able to work to deadlines
• Zendesk & Salesforce experience desirable

You must have the Right to Work in the UK