This role

Are you passionate about delivering excellent Customer Service, if the answer is YES! then MTVH may have the next role for you. You’ll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills

What you'll need to succeed

• 
  Enthusiastic and passionate about delivering great customer service
• Hold the customer at the heart of what you do
• The ability to collaborate well with internal departments to enhance our customers experience and customer journey
• A great communicator with a strong experience of working in a demanding customer facing environment.
• Excellent attention to detail and good writing skills.
• Strong organisational and administration skills – ability to multi-task, prioritise, and manage time effectively.
• Commercially minded and service driven

What you'll get in return

We offer excellent benefits, including:

• 28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave
• Healthcare cashplan
• Matched contribution pension scheme (up to 9%)
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes and season ticket loans
• Life assurance scheme
• Paid volunteer days
• Plus lots of voluntary benefits including cash back and discounts from high street names

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.