Job description
Role: Customer Service Advisor
Site: UK based. Work from Home
Contract: Initially 12 months, potential to go perm
Hours: Monday - Friday 9am - 5pm
Salary: £10.98p/h
Start Date: ASAP
We are currently recruiting on behalf of a leading global financial services organisation for a high volume of Customer Service Advisors to work from home!
What do we need from you?
- People skills and confidence in your PC skills!
- The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
- The ability to handle challenging calls with resilience and determination.
- The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
- Flexibility, great attendance and good time keeping making sure you are available for our customers.
What will you be doing?
- Taking inbound calls from customers reporting fraud on their account
- Making outbound calls to customers with an update on their case
- Discuss potential fraudulent activity on customer accounts
- Helping potentially vulnerable customers with a supportive approach
- Providing excellent customer service throughout the call
- Investigating and asking appropriate questions to make a decision
Offers will be subject to a criminal record and credit check
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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