Job description
Excited for a new opportunity?
Dunelm are recruiting for
Full Time Customer Service Advisors on a temporary basis, with the added benefit of
working from
h
ome.
After all, we are the Home of Homes.
Are you someone who enjoys helping customers? Previous experience of working in a busy contact centre? Then this would be perfect for you!
Dunelm strives in its customer service, can you work as part of a team and become part of our big family? Our Customer Service Advisors are responsible for all queries via phone, live chat and email. We want to shout about our Customer Care Centre (Call Centre), it is the heart of Dunelm! We are all one big happy family, delivering excellent customer service but from the comfort of our own homes.
We are proud of the impact we make for
Dunelm, always putting our customers first and a key support network for all areas of our business in reaching our goals.
The Important Bits...
Our Customer Care Team operate 7 days a week, we are looking for new Customer Service Advisors to work a minimum of
37.5 hours, over
5 days a week on the following shifts:
1. Monday – Friday 9am-5pm
2. Monday – Friday 11am-7pm
We will try and accommodate your shift requests but we do want you to be flexible where required.
We’d like you to join us on 16th November 2022 on a 3-month fixed term contract, but there is the potential for a permanent role to become available.
It is important to know that during your time with us, you will be expected to work inbound emails and live chats, handling two customers at a time, but full training and excellent support is provided. With this in mind, we do require our colleagues to have a quiet space to work at home with little or no distractions.
Due to the systems we use, it is also important that all applicants have a PC or Laptop with a 10 inch screen or greater, running Windows 10 or 11 and a broadband connection of minimum 15 Mbps
Want to know more?
We are looking for people that want to join our growing successful company, sharing the satisfaction we get from helping our customers and of course, having the same passion for our products and company values as we do.
Our Live Chat service is our most popular method for our customers to contact us and we’re expecting this to get busier over our festive period. We’re proud of the service we can offer over our non-voice workstreams which gives our customers the flexibility to chat to us in a way that is convenient for them while we aim for a first contact resolution. Let’s face it, from time to time you may be dealing with contacts from unhappy customers. We agree, this is not the easiest task, however our management team and colleagues are always there to help and support you.
We are proud of our training programs and offer an in-depth training plan to help you find your feet over the first few weeks. We also have a great Learning and Development team who are always looking at new ways to help us with our roles.
As you can imagine being a forward-thinking company, our drive is to always find new ways to improve our services, how to make customers journeys smoother and to keep it simple, our Customer Care Team is forever changing and love to hear ideas from you.
Don’t panic though, our training isn’t just for our newest colleagues, all our colleagues receive continuous training on changes and new ways of working, alongside refreshers, online training and upskilling.
Working from Home.
As these positions will be working from home, along with these skills you'll need access to;
-
A mobile phone
-
WiFi in your Home
-
A laptop
All training will be delivered remotely and we'll ensure you have access to the systems and support that you require to perform your role effectively.
What's in it for me?
-
A 4-weekly wage at a rate of £9.70 per hour
-
Amazing internal colleague network groups where our colleagues are empowered to create environments where everyone can feel at home.
-
Continuous training and ongoing coaching so colleagues feel confident and in control of their role.
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Access to our Home Comforts hub that contains plenty of benefits, support and discounts for our colleagues
Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our staff. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.
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