We are looking for Customer Service Advisors to join our call centre in Hatfield.

You will be taking a high volume of inbound calls and acting as the first point of contact when our customers call with their questions and queries, so it is vital that you represent the company in a positive, friendly and empathetic way. No two calls will be the same, so it will be important that you adapt to the different needs to quickly resolve the situation in a professional way.

You don’t need to have worked in a call centre environment previously as full training will be provided. We are looking for individuals with great customer service skills as we are measured against the level of customer experience that we provide our customers. We are also looking for individuals who are comfortable with using a range of IT software as there will be a variety of systems used as a part of the day-to-day job. Full training on all software systems will be provided before you start.

If you are shortlisted for an assessment centre, these sessions will last approx. 2 hrs.

In the role, you will be working 20-25 hours per week, shift times include 09:30am - 2:30pm and 4pm - 8pm Mondays to Fridays, plus alternate Saturdays.

The salary for the role is £22,438 with a start date of 23rd January 2023. Please note that for the first 2 weeks, you will be doing compulsory training 9am to 5pm Monday to Friday. There isn't flexibility to train on part-time hours.

In return for all your hard work, you will get 23 days’ leave plus a celebration day, which rises with continuous service. You will get the opportunity to buy and sell leave. You will be joining a well-established company who values work-life balance and career development. If you think this sounds like the role and company for you, apply now and build your career with us at Affinity Water today.

Check out our Customer Service Advisor video on why you should join Affinity Water https://web.microsoftstream.com/video/30eb88cb-bebd-454e-bc56-acfc2e45ba4b?list=studio

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.