Job description
We are committed to delivering the best possible services to our local community, so we make every decision based on what would best serve our local population and the businesses that exist within our neighbourhoods. Our Contact Centre is a key part of this ambition. As the first point of contact for multiple services within the council, our team handle everything from resident parking queries and issues relating to litter, through to social services support.
Working hours: 37 hrs: Monday to Thursday 8:30-17:00 and Friday 8:30-16:30
The salary scale for this post is scale SCP5 (D) (£19,312) to Scale SCP19 (F) (£25,481).
The starting salary will be at our scale SCP5 (£19,312) with progression depending on experience, skills and knowledge, as detailed in the job description to scale SCP19 (£25,481).
The Customer Services Advisor role is a fantastic opportunity to help make a difference to our community. You will be part of a team dedicated to managing customer interactions and providing support and advice to customers to meet their service requests and enquiries.
The team is focused on delivery and works closely together, always supporting one another. Whilst the role can be challenging on occasions, the sense of working as a team to help others is very satisfying and rewarding.
To provide a first point of contact for customers contacting the Council, managing service requests and providing information to support customer enquiries.
To deliver the highest quality service within a team environment, as the face of West Berkshire Council.
To continually develop the knowledge necessary to handle a diverse range of enquiries at the first point of contact
To use various communication channels to support customer interactions, including phone, face to face and email.
If you have good people skills and want to use these to deliver quality services to our customers, this may be the job for you.
We are looking for someone who:
- has excellent communication skills
- has empathy and patience
- is willing to learn and use their initiative
- has good attention to detail
You would be required to work at our Market Street offices in Newbury, on reception or in the contact centre.
This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2017; the requirement to fulfil all spoken aspects of the role with confidence in English applies.
West Berkshire Council offer excellent employment benefits such as access to a wide range of relevant training, local government pension scheme, family friendly policies, a range of discounts and much more. You will also be entitled to a generous annual leave entitlement of 27 days per annum rising to a maximum of 32 days, depending on length of service and the grade of your job.
If you would like to know more contact Sue Kavanagh (Team Leader) on 01635 503819 for an informal discussion.
Closing date is 24th November 2022. If you are successful in being shortlisted you will be notified on 25th November 2022. All shortlisted applicants will be required to complete a 1st stage telephone interview on 6th December. 2nd stage face to face interviews will be held on 8th December at Market Street offices.
Equal Opportunities
The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.
Please complete an online application form.
Where possible please use Google Chrome as your preferred internet browser to complete your online application form. This system no longer supports the use of Internet Explorer as a browser which will cause issues when trying to submit your application.
This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.
This privacy notice applies to job applicants applying for vacancies with West Berkshire Council https://info.westberks.gov.uk/pnapplications
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