Do you have experience working in a customer facing role? Are you looking for that next great move in your career? Then we have an exciting new opportunity for you as a Customer Service Advisor within our friendly team based in Dudley.

Joining us as a Customer Service Advisor means you'll have the benefit of working Monday to Friday and earn a basic salary relative to your experience as well as the opportunity to earn a generous bonus. You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers.

Initially, you would work from our brand-new office in Dudley where we have free parking and a fun and welcoming team just waiting to get to know you. Once you’re feeling confident and your training and probation period is complete, the role will become hybrid if you wish, where you’ll have the option to work from home 50% of your working week.

Work life balance is important to us, so this role is just 36.25 hours a week, Monday – Friday, with shifts between 8am – 6pm, employees are also required to work a Saturday morning from 9-1pm, 1 in every 3 and they get this half a day back in the following week. You can always add to your earnings when there is overtime available and some of the team enjoy attending work events such as classic car and tradeshows too.

This role comes with a generous monthly bonus, giving you the opportunity to earn between £3,500 - £5,000 on top of your annual salary.

We know it’s not all about the money, so we also reward everyone with weekly incentives such as free breakfasts, ice cream vans and even have chip vans at the office!

Want to know more?? What does a Customer Service Advisor here do?

• Provide great customer service to new and existing customers over the phone, email and via web chat.
• Build positive relationships with customers and Insurers providing advice and solutions
• Take personal responsibility their development and keep their knowledge and expertise up to date so they are always giving our customers the service they need
• Work in a financially regulated environment and play an important role in helping our company ensure we protect our customers

What are we looking for in our Customer Service Advisor?

We welcome applications from those with retail, hospitality and any other customer facing backgrounds, so we provide tons of insurance specific training when you join. We want people who are focused on giving the best possible experience to our customers. You will enjoy working in a team, helping and supporting others and be motivated to do and be your best every day. Attention to detail, the ability to learn quickly and a positive attitude is also a must!

In return you will be welcomed and supported by our Ardonagh family, with opportunities grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other company benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pensions scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

So, what are you waiting for? Apply today and one of our team will be in touch.

Footman James, within Ardonagh Advisory is part of the Ardonagh Group which spans the breadth of the insurance sector and is powered by more than 9000 employees. The diversity of brands and breadth of products and solutions for our customers brings huge opportunity. We are an equal opportunities employer who are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.