Job description
Closing Date 31/12/2022
Stoneacre Chesterfield, Brimington Road North, Chesterfield , S41 9AJ
Full Job Description
Are you looking for a new opportunity working for one of the fastest growing motor companies in the UK?
Stoneacre Motor Group may have the position for you.
We currently have an opportunity in one of our manufacturer based dealerships and are looking for candidates that are wanting to join the Stoneacre Family. The ideal candidate will be looking to enhance their career opportunities whilst we continue to grow over the next 5 years.
The position – Service Advisor
To be the main point of contact for customers requiring servicing or repair to their vehicles. Manage the flow of information between the workshop and the customer, whilst delivering excellent customer service at all times
You will be joining a fast growing, energetic company that will offer the right candidates fantastic opportunities for career progression.
A competitive basic salary and OTE up to £32000
Your basic salary will be supplemented by a target driven bonus scheme so you can further boost your earnings.
Support to develop your career through manufacturer training.
The chance to work on quality brands
Benefits:
- Attractive Salary
- Bonus Scheme
- 28 holidays (inc statutory bank holidays)
- Pension
- Modern and computerised equipment
- Job security from a growing business
- Overtime
- Staff Discounts
- On-site parking
- Annual Retention Bonus
The roles will report to the Service Manager and will be responsible for delivering excellent customer whilst meeting both franchise and company standards in a service environment. We are looking for candidates who would be willing to train within the Franchise and have the desire and ambition to progress onto other roles including service managers and area managers
Key Responsibilities:
To manage all customer interactions on behalf of the dealership
Identify service needs and requirements of the customer
Establish understanding and an agreement with the customer of the work required and agree time frames
Manage the handover and administration of customer vehicles
Explain the work carried out on vehicle, ensuring customers full understanding and authorisation
Manage any necessary liaison with department manager regarding customer dissatisfaction
Follow up in line with dealership procedures
Understand and follow brand service requirements
Maintain product knowledge on the full product range
Maintain relevant systems ensuring accuracy at all times
Accurately complete job cards and reports, including any descriptions of faults reported by the customer
Key Competencies:
Communication
Customer Focus
Relationship Building
Brand Alignment
Experience:
Previous experience within a Customer Service delivery role
Willing to attend manufacture training courses
Competent in ICT, Maths & English
Must have a minimum of 1 year service advisor experience
Preferred experience with RTC & Kerridge /ADP Systems
Job Types: Full-time, Permanent
Salary: £26,000.00-£32,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: One location
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