Overview:

The position of an Customer Service Representative will require the right candidate to handle a variety of administrative tasks including customer service issues, and other administrative tasks as assigned. This position will require an extremely flexible person with strong inter-personal skills and an outstanding attitude. In addition, the ideal candidate will have solid computer and organizational skills. Each candidate should be comfortable working in a small office environment and have the ability to interact easily with a variety of personalities.
This is a full time position. Hours are 8am to 5pm Mon through Friday.

The company reaches five states (Massachusetts, New Hampshire, Connecticut, Rhode Island and Maine) in the New England region. We are a primary service provider to hospitality and commercial companies throughout New England. We are proud to say even with our rapid growth and success we have continued to keep a close, personal relationship with every customer.

Position information

The position for a Customer Service Administrator will require the right candidate to handle a variety of administrative tasks including customer service issues and other administrative tasks as assigned. Other requirements include:
? Extremely flexible person with strong inter-personal skills and an outstanding attitude.
? Solid MS Office computer and organizational skills.
? Comfortable working in a fast-paced small office environment and can interact easily with a variety of personalities.
? Having experience in a variety of different departments (customer service, admin, HR, finance) a major plus.
? Ability to deal with upset customers and diffuse difficult situations
? Ability to multi-task while answering multiple phone lines and deal with more than one issue at a time.
? Must demonstrate attention to detail and accuracy
? 3-5 years Customer Service experience is a MUST
? Call Center experience preferred
? Spanish speaking is a bonus

About us:

Metropolitan Linen Services is a family owned and operated company since 1981. We provide linen and uniform rental services to restaurants, hotels, foodservice companies, country clubs and banquet facilities. Located in Haverhill, MA, we have a 40,000 square foot facility that employs over 100 people. We provide weekly service to over 1000 businesses in the New England region.

At Metropolitan, our employees are our greatest assets. Our employees are treated like family. We appreciate the hard work of our employees and compensate them accordingly. We offer extremely competitive compensation and benefit packages, consistent with other leading companies in our industry.