Job description
.We have new and exciting opportunities for Customer Relations Delivery Driver based at our Milton Keynes store.
WHAT WE OFFER
Due to Health and Safety regulations, successful applicants are required to be at least 18 years of age and have held a valid and clean driver's license (Category B) for at least 24 months, and to undergo and clear a background check before commencing in this role.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
WHAT YOU'LL NEED TO HAVE
At IKEA, it is all about our customers, and we are looking for candidates with a passion for helping people. We want people who proactively work to manage customer escalations and identify root causes to improve customer experience.
IKEA has a sustainability commitment to complete all deliveries via EV by 2025, and you will play a big role in it.
As part of the resolution service, your role will be to deliver and collect items to customers directly to/from their homes as well as helping them to find the best solutions for their issues with speed and efficiency.
We provide detailed training during onboarding.
The ideal candidate must be self-reliant, eager to contribute and have a positive problem-solving approach to any tasks and challenges, also to be able to carry out manual tasks when required.
Prior experience in customer service or retail is desirable.
WHAT YOU'LL BE DOING DAY TO DAY
Your main responsibility will be aftersales delivery and collection to customer homes as well as helping them to find the best solutions for their issues. Your day will start with planning your route and loading your vehicle ready to meet our customers. You will be the face of IKEA when meeting the customer, so strong customer service skills are desirable. You will take initiative to proactively resolve customer issues, manage customer escalations by identifying the root cause and going above and beyond to surprise and delight customers and support our focus on Happy Customers.
The role is mobile, and all our aftersales deliveries are performed with a brand-new Electric Vehicle to resolve customer issues with speed and efficiency. You will be responsible for Inspecting & housekeeping of the vehicles before and after customer deliveries.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.
RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.
First step: Please attach an updated CV with your application so we can get to know you better.
Second step: If successful, you will be invited to an interview with one of our hiring managers.
Come see things a little differently with us and be part of creating a better everyday life for the many.
IKEA reserves the right to close a job vacancy earlier than originally advertised.
For any advice or support, email fiona.currie@ingka.ikea.com and I will be happy to help!
WHAT WE OFFER
- 16hrs working 4 days over 7
- This role offers a benchmarked, competitive salary.
- Permanent contracts for all successful candidates.
- Flexibility on availability to be discussed during interviews.
Due to Health and Safety regulations, successful applicants are required to be at least 18 years of age and have held a valid and clean driver's license (Category B) for at least 24 months, and to undergo and clear a background check before commencing in this role.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
- 15% co-worker discount and access to I-Benefits Discount Portal, helping you save £100s on high street retailers.
- Free and confidential Employee Assistance Program and Wellbeing Portal.
- X3 Life Assurance, enhanced statutory pension contributions, and interest free loans.
- Holiday on Christmas Eve and Christmas Day.
- A wide range of family-friendly policies and benefits.
- Commitment to your development throughout your IKEA career, starting on your first day.
- Kick up your feet and relax in our co-worker restaurant, with a variety of affordable hot and cold meals and snacks, and free healthy meal options.
- Free on-site co-worker parking.
WHAT YOU'LL NEED TO HAVE
At IKEA, it is all about our customers, and we are looking for candidates with a passion for helping people. We want people who proactively work to manage customer escalations and identify root causes to improve customer experience.
IKEA has a sustainability commitment to complete all deliveries via EV by 2025, and you will play a big role in it.
As part of the resolution service, your role will be to deliver and collect items to customers directly to/from their homes as well as helping them to find the best solutions for their issues with speed and efficiency.
We provide detailed training during onboarding.
The ideal candidate must be self-reliant, eager to contribute and have a positive problem-solving approach to any tasks and challenges, also to be able to carry out manual tasks when required.
Prior experience in customer service or retail is desirable.
WHAT YOU'LL BE DOING DAY TO DAY
Your main responsibility will be aftersales delivery and collection to customer homes as well as helping them to find the best solutions for their issues. Your day will start with planning your route and loading your vehicle ready to meet our customers. You will be the face of IKEA when meeting the customer, so strong customer service skills are desirable. You will take initiative to proactively resolve customer issues, manage customer escalations by identifying the root cause and going above and beyond to surprise and delight customers and support our focus on Happy Customers.
The role is mobile, and all our aftersales deliveries are performed with a brand-new Electric Vehicle to resolve customer issues with speed and efficiency. You will be responsible for Inspecting & housekeeping of the vehicles before and after customer deliveries.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.
RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.
First step: Please attach an updated CV with your application so we can get to know you better.
Second step: If successful, you will be invited to an interview with one of our hiring managers.
Come see things a little differently with us and be part of creating a better everyday life for the many.
IKEA reserves the right to close a job vacancy earlier than originally advertised.
For any advice or support, email fiona.currie@ingka.ikea.com and I will be happy to help!
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