Job description

Columbia Power & Water Systems is seeking an individual for a full-time, non-exempt position to join our growing organization. This position is responsible for completing all account maintenance, billing processes and accounts receivable activities for the organization. Also strives to ensure a high level of quality assurance of customer information.

Duties/responsibilities include the following: customer account maintenance changes as needed; complete service orders which will either begin or end service for a customer; complete Broadband specific work orders; complete meter changes in a timely manner; create reading batches to prepare for cycle billing. Review results for high/low/missing issues. Post to accounts when completed; collaborate with staff to maintain the integrity of all billing and metering data; perform and understand all billing functions for all CPWS utilities; ensure all receipt batches are posted daily; apply deposits to disconnected accounts and refund balances as needed; maintain an A/R system that is in balance with the financial general ledger system; complete the monthly steps needed to process delinquent accounts; apply billing adjustments and journals as needed to account balances; determine where changes could be made (if any) to CPWS processes that could eliminate billing errors; maintain an accurate document management system that relates to utility billing accounts; enter alphabetic, numeric, or symbolic data from source documents into computer, using keyboard, and following format displayed on screen; sort and deliver mail to appropriate personnel and departments; maintain exceptional level of accuracy related to all customer records; and other duties as assigned.

Required skills/abilities include the following: maintains a professional, respectful, and courteous manner; perform duties safely without endangering self, others, and the public; ability to use eyes, hands, and fingers to operate computer keyboard quickly and accurately; ability to write; ability to speak clearly and listen carefully; ability to perform repetitive tasks; ability to use mathematical skills to be able to add, subtract, multiply, and divide all units of measure; ability to read, understand, and follow instructions and job-related material; ability to operate computer, calculator, printer, and scanner; and ability to work inside.

Physical requirements include the following: ability to lift up to 20 pounds; ability to lift and/or carry objects weighing up to 10 pounds for 2 hour a day; ability to use eyes, hands, and fingers to operate computer keyboard quickly and accurately; ability to sit and/or stand for 2 hours at a time; and the ability to talk, see, hear, reach, handle, and feel.

Education, experience, and qualifications include the following: High School Diploma or equivalent required; 1-2 years of previous customer service experience required; utility industry preferred.

To apply, please visit our website at https://cpws.com/employment. Applications will be accepted until the position is filled. Salary commensurate with experience and will only be discussed at interview. Excellent benefit package. Drug-Free Workplace. Drug testing is a condition of employment with CPWS. EOE.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement

Schedule:

• Monday to Friday

Work Location: In person

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