About Shipwell

In a world where shipping expectations and complexity are greater than ever, Shipwell is on a mission to empower supply chain efficiency at scale across every company size, stage, and industry. Supply chain solutions today are highly disconnected, rigid, and difficult to use, but Shipwell is disrupting the status quo. Our solution combines everything our customers need in a comprehensive platform that adapts as the market and business demands change, so they can effectively manage the entire process in one place and never have to rip and replace. Shipwell is proud to be recognized by industry experts as a leader in shipping and logistics, including Gartner Magic Quadrant for TMS and Forbes 2020 Next Billion-Dollar Startup. Join us and be part of the Shipping Evolution(R)

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us!

About the Role

As a Customer Operations Representative,, you will field calls and emails to and from our clients, their vendors and end-customers, and ensure day-to-day operational success. Working in our proprietary platform, you will help keep freight moving on-time and on-target for customers working around the world. Much of your time you will be tracking shipments, scheduling appointments, and trouble-shooting problems with specific loads. We are looking for someone willing to be dedicated to customer health and happiness!

What you'll do when you get here:

• Problem-solve through any issues that occur before, during or after transit
• Collect important paperwork from shippers and carriers
• Enter detailed notes in to our proprietary platform system, recording the details of your work
• Make and receive calls with truck drivers, dock managers, and shipping coordinators
• Work alongside and help Account Managers oversee their designated accounts
• Accurately and effectively work as part of the account management team to make sure our shippers and carriers are delighted with the Shipwell experience

What you need to have:

• 1+ years of logistics and transportation experience
• Customer service experience
• Excellent communication/presentation skills and ability to build relationships
• Strong organizational and time-management skills
• The ability to multi-task with elite prioritization to not lose sight of the ultimate objective to succeed
• Experience working with Excel, Word, GSuite, and MacBook products

Why Shipwell:

• 401k plan (including match)
• Generous parental leave
• Competitive salary and equity opportunity
• Team building events and office competitions
• Friendly, talented, and inclusive company culture
• Office in Austin, TX or 100% remote
• Health, vision, dental, teladoc, HSA, FSA, & Life insurance
• Incredible growth opportunity at a fast growing company
• Subsidized wifi, cell phone, and educational reimbursements
• Receive a technology package including a MacBook Pro

-The Base Salary Range for this role is between $45,000 - $55,000 including Variable Compensation based on Years of Experience, Skillset, and Location.

Here at Shipwell, we are a Remote Forward company. You have the opportunity to work within our office located in Austin, TX or you can choose to be fully remote.

Shipwell is an Equal Opportunity Employer and we will not tolerate discrimination or harassment of any sort. We do celebrate diversity and believe experience comes in different forms; many skills are transferable; and passion goes a long way. Diversity in our team makes for better problem solving, more creative thinking, and ultimately a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard working & good at what you do then please come as you are. We want you to contribute, grow, & learn at Shipwell and we encourage you to apply if your experience is close to what we're looking for.

We are looking forward to adding new perspectives to our team!

For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc