Customer Experience Specialist

At Reno-based Inc. Authority (www.incauthority.com), we consult with, and help register, over 1000 new startups a week, across all fifty states. We promote an environment that is fun, energetic, and creates a positive work culture. Currently, we are growing by leaps and bounds and are excited about helping entrepreneurs!

Our growing company is looking for a strong Customer Experience Specialist to support every department in our company. Your responsibilities will vary to help our customers down the path of everything that they need so that they can succeed and we can succeed! Candidates must be professional and excel in a fast-paced work environment, while effectively multi-tasking and efficiently handling various priorities.

Duties

• Assist with deescalating clients so we can present the best service possible
• Consult on negotiations for dealing with refunds and Trustpilot reviews as well as figuring out what will help our clients in continuation of their services
• Help manage our chargeback process and doing research into what clients services have been completed so we can logistically fulfill customer needs
• Work closely with all company departments to assist in client retention

Requirements:

• High school diploma or GED equivalent
• Minimum of one to three years of related experience in providing customer support over the phone that includes de-escalation calls, procurement, and fulfillment
• Strong phone and verbal communication skills
• Strong computer skills and knowledge of Microsoft office programs
• Ability to follow instructions and complete tasks within assigned time frames and with acceptable levels of accuracy
• Must be a self-starter and work well with little or no supervision
• Must have high attention to detail
• Strong typing skills
• Knowledge of Microsoft Dynamics CRM desired (not required)

Benefits:

• $17 to $20 dollars an hour
• No weekends! Enjoy working 8am-5pm Monday-Friday with weekends off!
• Fun and exciting team-oriented work environment!
• Continuous coaching and support
• Opportunities for advancement
• Paid vacation, PTO, 401K w/match, health/dental insurance, and education assistance

About Inc. Authority

Inc Authority has been the corporate formation specialist for over twenty years. Founded in 1989, Inc Authority, and its associated companies, have formed and represented over 70,000 Corporations and LLCs worldwide.

We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, estate and retirement planning. We are dedicated to providing the highest standard of customer service.

Our Mission Statement:

It is our mission to empower our clients with the tools they will need to succeed in the business world. We bridge the gap between doing business online and face-to-face. Our customer service team is dedicated to providing you with the resources you need to successfully run your business. Your success is our success.