Position: Customer Experience Specialist
Status: Full-Time – Non-Exempt
Department: Customer Experience
Reports to: Customer Experience Manager
Location: Rudd, IA

Job Summary
Under the direct supervision of the Customer Experience Manager the Customer Experience Specialist works to ensure high levels of organizational effectiveness and accuracy with data entry and communication. This position requires proactive and effective communication skills, strong attention to detail, and robust problem-solving skills to effectively work with customers and store groups, while maintaining a pleasant demeanor and work environment.

Essential Duties and Responsibilities

• Assists all customers with all types of issues, orders, and inquiries
• Develops and maintains effective relationships with new and existing customers and facilitates relationships with new customers via prospecting
• Creates and maintains customer accounts using custom internal system and programming
• Facilitates problem-solving with customers using effective communication
• Consistently displays the ability to clearly and professionally communicate using various methods (i.e., phone, email, chat, and any other applicable forms of communication)
• Trains and assists customers in using their own accounts
• Represents the organization as general point of contact using a variety of communication methods in a friendly, approachable, and effective manner.
• Helps ensure store group personnel execute on store floor plans and ordering by proactive follow-up.
• Adjusts hatch day customer orders as needed based on availability
• Assists customers with a range of issues, including but not limited to chick health and order issues
• Consistently keeps the customer’s best interest in mind while remaining considerate of the organization’s bottom line and adhering to established guarantees.
• Remains open to collaboration and stretch goals, particularly during the off-season
• Share innovative ideas with leadership based on feedback from consumers.
• Performs all other duties as assigned by management

Job Qualifications

• Three to five years customer service experience preferred
• High school diploma or equivalent preferred
• Willingness and ability to immerse oneself in content knowledge to assist customers in the best way possible.
• Proficiency in typing and computer use (i.e., Microsoft Office, especially Outlook and Excel)
• Must be able to speak, read, and write English fluently.
• Ability to count and record numbers accurately
• Poultry knowledge preferred

Competencies

• Ethical conduct
• Customer servitude
• Tenacity
• Strong computer skills
• Strong attention to detail
• High level of confidentiality
• Problem solving/analysis
• Ability to adapt to change
• Ability to work well with others
• Great organization skills
• Able to successfully meet deadlines
• Strong communication skills
• Motivated and self-directed
• Able to prioritize and multi-task
• Effective in a team environment

Travel Requirements

• Some travel may be required – up to 10%

Physical Demands

• Requires the ability to tolerate unpleasant odors associated with eggs and poultry of various quality
• Normal corrective vision range, ability to see color and distinguish letters, numbers, and symbols
• Frequently required to sit, walk, talk, hear, bend, reach, and stand.
• This position may require heavy lifting, up to 50 lbs.