Position Overview

Provides world class service to our physicians, nurses, administrative personnel, and field sales representatives regarding questions related to Allergan’s aesthetic websites. Receive calls including, but not limited to minor troubleshooting, site navigation, and account migration to Allergan’s brand portal and eCommerce sites. Allergan’s aesthetic portal, Allergan Advantage, provides single sign-on access to our brand loyalty programs, ongoing education, as well as our online ordering/bill pay site and Allergan Direct. Responsible to provision doctors and their staff to be able to use Allergan Direct in whatever capacity they choose. Representatives assist our field reps with onboarding and registration to our eCommerce platform. This platform serves as the engine in which Allergan allows physician’s patients to order product through a physician’s website, supported by Allergan. Provide on-going help for any eCommerce-related question or issue that may arise for our physician’s and their staff. Representatives act as the liaison between the customer and our IT teams. Representative must possess the ability to proactively highlight the benefits of each program and optimize the benefits available to the customer regarding all applicable sites.

Main Areas of Responsibilities

• Responsible to provision doctors and their staff to be able to use Allergan Direct.
• Representatives assist our field reps with onboarding and registration to our eCommerce platform.
• Provide on-going help for any eCommerce-related question or issues that may arise for our physician’s and their staff
• Representatives act as the liaison between the customer and our IT teams.
• Representatives must possess the ability to proactively highlight the benefits of each program and optimize the benefits available to the customer regarding all applicable sites.

Requirements

The following listed requirements need to be met at a minimum level to be considered for the job:

• Demonstrate the ability and skill to meet and maintain all goals
• Experience working with Microsoft Office Suite
• Attention to detail
• Adapt to changing processes
• Multi-tasking/organizational skills

Preferred Skills/Qualification

The below skills are attributes that may not be mandatory, but are definitely desired in the ideal candidate.

• SAP
• Medical Device or Pharmaceutical Strongly preferred
• Associates/Bachelor’s Degree

Education

• High School diploma

AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.