Job description
Company Overview:
Qualifications:
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Dollar General operates more than 18,000 stores in 47 states, and we’re still growing. Learn more about Dollar General at www.dollargeneral.com.
Job Details:
General Summary
We are searching for a friendly and highly analytical customer care specialist to join our customer care team. In this role, you will obtain customer feedback, answer customer queries and resolve issues via appropriate channels, maintain excellent knowledge of our products, services, and offers.
Duties & Responsibilities
A top-notch Customer Care Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.
Promptly responding to customer queries via email, live chat, video, phone, and social media channels
- Immediately escalating serious complaints or issues that you are not equipped to deal with
- Liaising with colleagues or managers to find the best solutions to customers’ issues
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
- Maintaining a polite, helpful, and professional manner at all times
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improve.
- Familiarizing yourself with new products, services, and offers as they are introduced.
- Attending workshops and meetings as required.
- Providing training to new customer service agents, as needed.
- Respecting client confidentiality at all times
Qualifications:
Knowledge, Skills and Abilities (KSAs)
- Previous experience in a customer service role is preferred
- The ability to respond appropriately under pressure
- Sound judgment and excellent problem-solving skills
- The ability to speak a second language may be advantageous
- A positive attitude and the ability to build relationships with clients
- The flexibility to work irregular hours, when required
- Superb written, reading comprehension, and verbal communication skills
- General computer knowledge including Microsoft applications.
Work Experience &/or Education:
- A College Degree is preferred but not required
- Practical experience with help desk/CRM software, such as Service Now or SalesForce, is desired
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