Jewelers Mutual Group, United States and Canada’s leading insurer, risk advisor, and technology provider for the jewelry industry is hiring a Customer Care Representative. The location of this position is based out of our Neenah, WI offices. Enjoy a remote schedule in this role! After a training period and performance expectations are met this role has the option to transition to a hybrid model consisting of 1 week in office and 3 weeks remote per month.

WHY JM:

We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy! We continue to raise the tide of the jewelry industry we’ve served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.

With a generous benefits package, office locations throughout the United States, and a mantra of “making your mark today”, consider evolving your career and shining bright with Jewelers Mutual Group!

Position Summary:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide policyholders, potential policyholders and jewelers with product and service information over the phone and through other forms of digital communication.
• Communicate with customers and jewelers via email, mail, fax and other forms of communication as needed
• Ensure potential and current customers have the correct documentation and information needed to put policy in force or keep policy up to date
• Works closely with other departments in the company to ensure all customer and company needs are met
• Ensures a level of customer service that meets and exceeds customer expectations.
• Delivers on commitments to customers by providing follow-up and follow-through.
• Strives to be a knowledge expert in product, systems, and services.
• Actively participates in the growth and retention of Personal Lines and Jewelers Mutual Insurance customers through customer contact, following internal guidelines and projects as assigned
• Regular predictable attendance

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have the following skills and abilities to successfully perform the work:

• Excels in accuracy and quality and views these skills as critical to the success of ongoing relationships with our customers and prospects.
• Embraces change, maintains a positive work environment and actively engages in an ongoing learning culture.
• Ability to work extended hours as needed

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED) minimum requirement, with some college or college degree preferred; three to six months related experience and/or training; or equivalent combination of education and experience. General insurance and jewelry industry knowledge gained through courses and continuing education required.

COMPUTER SKILLS

Proficiency in Microsoft Office 2010, Outlook, Word, and Excel. Must be able to master Guidewire application functionality sufficient to meet policyholder service requirements. Must be proficient in keyboarding/typing, and capable of navigating multiple systems simultaneously