Job description

<p>Customer Care Champion &nbsp;Encore Academy of Dance &nbsp;Durham, NC &nbsp;Customer Care Champions: &nbsp;Customer care champions are responsible for fulfilling the various front-line, customer service oriented roles inside the studio. This includes staffing at our front desk, hosting birthday parties, and assisting with our special events. Ideal candidates are professional while also friendly, warm, and inviting. Candidates should be comfortable and calm within an environment that can be loud, chaotic, and filled with the squeals of laughter from young children. &nbsp;Job Description: &nbsp;About Our Company &nbsp;Encore Academy of Dance is one of the leading dance institutions in Durham, NC. At our school, we encourage kindness while nurturing our students’ minds, bodies, and souls. Established in 2001, we believe that every child has unique abilities and talents. We treat each child as an individual and work with them to build their skills and confidence. Encore Academy of Dance is seeking customer care champions for their growing needs. Our studio values kindness, integrity, empathy, community, creativity, excellence, trust, and fun. We are seeking candidates to join our family-friendly and close-knit community. &nbsp;Qualifications: &nbsp;* Ability to remain comfortable and calm in loud and chaotic environments * Adaptability to technology * Approachability * Client focus/customer orientation * Integrity/honesty * Interpersonal skills * Time management * Teamwork &nbsp;Responsibilities: &nbsp;Customer Care Champion &nbsp;* Greet and check in families and students * Record student attendance when needed * Answer phone calls and record messages for admin staff * Answer questions about studio programs, classes, and events * Manage foot traffic and order of the front lobby * Interview trial families and facilitate sales into classes * Other administrative tasks as assigned &nbsp;Other Opportunities for Hours: &nbsp;Special Events and Birthday Parties: &nbsp;* Assist with set-up and breakdown of events, including birthday parties * Greet attendants as they arrive for events, including birthday parties * Manage activities or areas within the events, including birthday parties &nbsp;Hours &amp; Shifts: &nbsp;We are seeking to hire one candidate for our evening (2 shifts per week - Wednesday and Friday, 4:00 p.m. - 7:00 p.m.) and one candidate for our mornings (1-2 shifts per week 8:30 am-1:00 pm). &nbsp;Additional weekend hours will be available for hosting birthday parties and working special events as available. &nbsp;Job Type: &nbsp;Part-time &nbsp;Pay: &nbsp;$9.00 - $12.00 per hour &nbsp;Ability to commute/relocate: &nbsp;* Durham, NC 27705: Reliably commute or planning to relocate before starting work (Preferred)&nbsp;</p>

Job Type: Part-time

Pay: $9.00 - $12.00 per hour

Experience level:

• No experience needed

Work setting:

• In-person

Ability to commute/relocate:

• Durham, NC 27705: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer care: 1 year (Preferred)

Work Location: In person

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