Jeni's Splendid Ice Creams is looking for a Seasonal Customer Advocate to work full-time Monday - Friday, 8:30 a.m. - 5 p.m., with flexibility to work nights, weekends, and holidays if needed. Our estimated timeframe for this position starts now and lasts through September (approximately).

The Customer Advocate is the friendly voice on the other end of the line helping answer all our online customers’ questions, placing their orders, and fixing any problems. As their first point of contact, the Customer Advocate becomes the “face” of Jeni’s to our customers. This particular Customer Advocate will be available to work evenings and weekends. The ideal candidate will be relentlessly upbeat, intelligent, and enjoy helping sweet grandmothers send ice cream to their grandkids, and helping sweet grandkids send ice cream to their grandmothers.

At Jeni’s Splendid Ice Creams our mission is to make the world’s best ice creams and build community. We love people. We love ice cream. We view ice cream as a form of art.

The Customer Advocate will be awesome at:

• Communicating with customers via phone calls, online chats, and emails in a professional and helpful manner
• Organizing and placing bulk orders for holiday gifts, and catering events
• Righting wrongs and advocating for customers
• Getting to know customers, many on a first-name basis, and providing them with world-class customer service that is on par with our ice creams
• Written and verbal communication

The Customer Advocate will become an expert in all things Jeni's including:

• Products
• Flavor suggestions
• Placing, altering, and tracking orders
• Knowledge of marketing promotions
• Wholesale and Scoop Shop on goings
• Shipping policies
• Allergen information

About Jeni’s Splendid Ice Creams:

Founded by Jeni Britton Bauer in 2002, Jeni's Splendid Ice Creams is a B Corporation headquartered in Columbus, Ohio, with scoop shops in over ten cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

If this opportunity sounds delicious to you, please apply!

Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.