Job description

** We are open to considering remote candidates with the right experience. Must be available 8:00 am - 5:00 pm PST.

Bamboo Insurance has just expanded to the Salt Lake City, Utah area and is seeking ambitious, highly driven and self-motivated Property & Casualty Licensed Advocates to join our fast-growing team!

Who we are: At Bamboo Insurance we are building a company focused on delivering a superior experience for our customers and business partners through exceptional people and great technology. Our initial product includes Homeowners and Dwelling Fire insurance policies backed and sold through some of the largest carriers in the industry! To help us with our fast growth, we are seeking some special individuals to join our Bamboo team as “Customer Advocates.”

Job Summary:

Customer Advocates are responsible for assisting business partners and policy holders by phone, chat and email with policy questions and changes. In addition, you will be working with new business applications and renewal policies in our state-of-the-art policy system to confirm risk eligibility and direct underwriting activities, as needed. You will be a critical part in taking Bamboo and its image to the next level in this position.

Duties/Responsibilities:

• Provide customer service to business partners and policy holders.
• Represent Bamboo Insurance to all clients by ensuring top-notch customer experience.
• Navigate new business applications and renewals on policy system.
• Collaborate with team members to assist in complex customer requests, as needed.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Ability to apply business rules to make sound decisions on potential property risks.
• Strong verbal and written communication skills.
• Proven success in a fast-paced / multi-task work environment.
• Excellent time management skills.
• Proactive problem-solving skills.
• Proven ability to work in a team environment.
• Professional and friendly demeanor.

Required Education and Experience:

• Prior Customer Service experience in a call center environment.

Preferred Requirements:

• Property and Casualty License.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Bamboo is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Application Question(s):

• Do you live close enough to Midvale, Utah in order to work from the Bamboo office 1-2 days per week?

Work Location: Remote

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