Job description
Post Title: Customer Advisor
SBU/Department: University of Hertfordshire Sports Village
FTE: 1.0 fte (full time working 40 hours per week)
Duration of Contract: Permanent
Salary: HSV2-4 £21,608pa with potential to increase to £25,327pa on achieving designated skills and experience, plus Performance Related Pay
Location: Hertfordshire Sports Village, de Havilland Campus
You only get one opportunity to create a first impression and our team of Customer Advisors create just that. Are you passionate about detail and able to consistently deliver fantastic guest-orientated service? Our vision is to be Hertfordshire’s leading facility and service provider of sports, health and fitness. To help us achieve our vision, we are looking to recruit a Customer Advisor to enhance our vibrant and welcoming team.
Hertfordshire Sports Village provides extensive sports facilities and services to the local community, students and staff of the University of Hertfordshire. Proudly named as one of Leisure and Hospitality’s 20 Best Companies to Work For in 2021, Hertfordshire Sports Village is committed to ensuring our staff team are connected and engaged. Welcoming, going the extra mile, leading by example and the ability to consistently exceed expectations are some of the values we look for in our team members. If you share these values and want to make a real difference, we would love to hear from you.
Main duties and responsibilities:
Working as part of the customer service team from our front of house desk, you will keep up to date with business developments in order to give the most full and accurate information to our guests. Our Customer Advisers deal with face to face, telephone and electronic enquiries, so you will be a genuine people’s person and enjoy the satisfaction of helping others and solving problems. The position requires flexibility to work as part of the operational team, including early, late and weekend shifts as well as bank holidays.
Skill and experience required:
We are looking for a candidate who is personable, self-motivated and able to prioritise tasks effectively. You must be able to use your own initiative, be proactive, work well under pressure and be able to work as part of a busy and friendly team. It is desirable to have gained experience within a call centre or customer service environment and can demonstrate examples of applying excellent attention to detail.
Qualifications required:
We are looking for candidates who have a minimum of Maths & English GCSE level c/4 or above, or equivalent; A-level or equivalent industry specific qualifications in hospitality management is desirable. A high level of written and spoken English is essential for this role.
Employee
Benefits include:
- A competitive salary with opportunities to progress
- Annual bonus
- Free Gym Membership
- Specific induction and ongoing support, training, development and progression opportunities
- Up to 26 days annual leave per year + 8 Bank Holidays, sick pay & pension scheme
- Access to University and Associated College courses
- UNiDays, TOTUM and Galleria discount cards
- Discounted travel on UNO buses
- Regular staff social events
- Exercise ‘Happy Hour’
- And much more . . .
Equipped with a positive approach, the ability to work hard and with the ongoing professional development we provide, you will have opportunities to progress within your role as well as gain experience in wider areas of the business.
Apply today.
Contact Details/Informal Enquiries:
For an informal discussion about this post please contact Louise Critchley, Head of Operations on: l.a.critchley@herts.ac.uk
Closing Date: 15 January 2023 (may close earlier if successfully appointed)
Interview Date: Week commencing 23 January 2023
Reference Number: 045236
Date advert placed: 23 December 2022
Our vision is to transform lives and UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships, personal and professional development and family-friendly policies. #GoHerts
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