Job description

Customer Advisor

Pay Rate: £10.62

Location: Edinburgh Pentland House

Working Hours: Monday – Friday (Rotational Shift Patterns between 8am – 8pm) plus occasional Saturday

Potential of working from home after training period.

Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group is currently seeking motivated and enthusiastic individuals to become a part of their team.

Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, customers are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviors and Codes of Responsibility and supports LBG priorities. Help us to improve policies and procedures by speaking up when you identify an opportunity and providing feedback on the colleague and customer experience, you’ll provide an excellent customer experience for incoming and outbound contact, including at times being fully employed within a call centre environment.

By supporting a range of both internal and external customer enquiries you’ll gain an understanding of what matters to the customers and how you can provide them with the very best experience. You’ll be pro-active, self-motivated, keen to learn and show great attention to detail – all driven by the desire to get the right outcomes for the customer every time.

Key Responsibilities:

·Complete telephony, digital and admin-based tasks to service customer queries

·Take ownership of customer problems, solving them at first point of contact and escalate when required

·Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations

·Deal with customer data ethically and in accordance with the FSA requirements

·Understanding and interpreting data at a basic level

·Process work in line with agreed procedures and Lloyds Banking Group rules or scripts

·Resolve queries and escalate as necessary (i.e. a team leader/manager/other group) and log if appropriate

·Liaise with internal/external Lloyds Banking Group customers and clients

·Confident in processing a high volume of transactions while maintaining high level of accuracy at all times.

Skills:

·Good communication skills - Oral and Written

·Embrace 'in the moment' coaching to develop your skills and knowledge

·A great attitude towards providing an excellent level of customer service which exceeds customer expectations.

·Adaptable to change and willing to embrace new ideas

·Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

What’s in it for you?

·Fully Paid Training

·Weekly Pay

·Potential for Extension or Permanent position

·An experienced and knowledgeable Team Manager who is there to answer any of your queries

·Weekly check-ins with your manager and dedicated monthly development time to focus on your development goals and aspirations.

·Supportive and welcoming team environment, using technology such as Microsoft teams to stay in touch and share ideas.

As you progress through your career you will have opportunities for personal development through supporting other channels/Brands or areas within the wider Mortgage Business. Lloyds Banking Group colleagues contribute to the important roles they have across the UK. They recognise the importance of supporting their career development to ensure they make the most of their people’s talents whilst helping them to build personalised, compelling careers. Become part of the team and submit your application.

To apply, click on the link and you will be sent a response immediately with next steps. Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next.

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Job Types: Full-time, Temporary contract
Contract length: 6 months

Salary: £10.62 per hour

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

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