Custodial and Facilities Operations Program Manager
Job description
ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:
Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.
Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing high-quality services to students and other members of the university community. The department has an annual operating budget of over $350M, operates 24/7/365, and oversees a $3B asset portfolio comprising a 7 million sq. ft. physical plant across the campus. In autumn quarter of the 2021-22 academic year, R&DE will return to providing housing for over 13,000 students and dependents, serving meals at 17 dining halls, 12 retail locations, and operating athletic concessions and conference operations. Additionally, R&DE comprises 900 FTE staff in the following divisions: Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, Maintenance Operations and Capital Projects, and a team of R&DE strategic business partners: Finance & Administration, Information Technology, Human Resources, and Strategic Communications.
“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE,“Excellence is defined by aligning our strategic goals and performance with our vision.”
This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role.
JOB PURPOSE:
As a part of the R&DE Student Housing Operations and Stanford Conferences division, the Custodial and Facilities Operations Program manager oversees and manages assigned custodial and facilities programs and staff supporting the program activities.
CORE DUTIES:
- Coordinate daily activities of R&DE Student Housing Operations (SHO) Linen program, including scheduling and assigning work to seasonal staff and directing and leading workers in completing assigned work; monitoring work and project activity progress, making necessary changes; completing performance evaluations of assigned staff; performing quality assurance checks, and coordinating health and safety programs and training.
- Manage linen inventory, including life cycle replacement, linen cleaning activities and storage.
- Coordinate and manage activities for Student Housing Operation Managers/Supervisors and Stanford Conferences requesting linen services, including providing resources documents for process, tracking orders, managing deliveries, and creating and publishing reports for SHO senior leaders on linen services.
- Coordinate SHO peak operations logistics including partnering with R&DE Human Resources and R&DE Finance to collect and track temporary labor projections; consolidating SHO order with R&DE Vendor Management for June closing activities; management of closing resources for SHO team.
- Coordinate and participate in seasonal inspection support programs, including recruiting for and training Housing Helper volunteers.
- Assist with the management of, and fiscal responsibility for budget for area of responsibility, and provide time and workforce needs and estimates to higher level management based on cost analyses, ensuring work is completed according to stipulated price and agreement.
- Coordinate activities for SHO custodial uniform and prescription safety glasses programs. Includes tracking orders, reconciling invoices, creating and publishing matrices of team orders, creating and publishing resource documents for SHO managers and supervisors for the custodial uniform and prescription safety glasses programs.
- Implement, interpret, and manage policies and procedures pertaining to operations and facilities management.
- Manage service contracts as applicable.
- Coordinate activities, construction, and renovation with Stanford staff, subcontractors, and/or vendors. Support assigned project activities; ensure compliance with larger unit goals.
- Provide oversight and administration of the R&DE Student Housing Operations Lost and Found Program
- Serve as central point-of-contact for the bike abatement program near student residences.
Additional Core Duties of Custodial and Facilities Operations Program Manager:
- Serve on assigned committees and task forces.
- Participate in professional development to stay current with the field and implement best practices.
- Work with, at times lead, R&DE Student Housing programs and initiatives.
- Cover and support campus colleagues as needed for back-up facility coverage.
- Indirectly, sometimes directly, supervise bargaining unit and temporary staff.
- This position may serve on the rotation as an after-hours Duty Supervisor
- Serve in the primary back-up role for the Assistant Director, Custodial and Facilities Operations.
- May service as the Supervisor/manager on-site presence during an emergency.
- Other duties as assigned.
MINIMUM REQUIREMENTS:
Education & Experience:
A combination of education, training and experience performing responsibilities similar to those listed above.
Knowledge, Skills and Abilities:
- Demonstrated ability to utilize technology in support of facilities management (work order systems, spreadsheets, trend analysis, etc.).
- Experience in working in a higher education residential academic environment preferred.
- Ability to coordinate daily activities including work scheduling, quality assurance, program validation, monitoring of maintenance activities, and supervision of personnel.
- Demonstrated ability to work autonomously on projects and initiatives, producing accurate results within tight timelines and with limited resources.
- Demonstrated experience working with subcontractors/vendors and demonstrated ability to monitor project activities and ensure compliance with internal/external regulations.
- Demonstrated experience analyzing and interpreting policies.
- Knowledge of environmental and safety rules, regulations, and policies. Ability to conduct job site inspections to ensure compliance.
- Ability to follow written and verbal directions and communicate those instructions to others.
Certifications and Licenses:
- Valid California Driver’s License
PHYSICAL REQUIREMENTS*:
- Frequently sitting, perform desk-based computer tasks, lift/carry/push/pull objects that weigh up to 10 pounds.
- Occasionally stand/walk, twist/bend/stoop/squat, grasp lightly/fine manipulation, use a telephone, lift/carry/push/pull objects that weigh up to 11-20 pounds.
- Rarely kneel/crawl, climb (ladders, scaffolds, or other), reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork or parts, lift/carry/push/pull objects that weigh >40 pounds.
- - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS:
- Requires 24-hour response availability seven days per week for emergency situations.
- May be exposed to noise > 80dB TWA.
- May working at heights 4 - 10 ft.
WORK STANDARDS:
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
The expected pay range for this position is $88K to 92K per annum ($42.31 to $44.23 / hour).
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
Why Stanford is for You:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the university will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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