Job description

We are presently hiring a Customer Service Representative to join our team on a full-time basis. Customer service is paramount to what we do, and we are looking for a candidate dedicated to providing and improving the overall customer experience.

Customer Service Representative Role Objective:

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing customer success metrics and data as directed

Customer Service Representative Daily Tasks & Responsibilities

• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement
• Work with the sales and marketing team to drill customer references and develop case studies

Preferred Skills & Qualifications

• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Event planning experience a plus

Application process: Please submit your resumé to apply.

Job Types: Full-time, Part-time

Pay: $18.30 - $22.68 per hour

Benefits:

• 401(k)
• Health insurance
• On-the-job training

Experience level:

• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Cincinnati, OH 45208: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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