Who you are

• Action-oriented. You know how to get things done. You can move quickly and efficiently. You love to set challenging goals and then develop plans to deliver and achieve them
• Not easily shaken. You’re someone who can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations and can thrive in a crisis care setting
• Experienced professional. You have a demonstrated knowledge and cultural competency of the youth we serve through coursework or relevant professional experience. You have experience working in the mental or public health field and can thrive in a crisis care setting. (Letters after your name are a plus)
• Organized and efficient. You know how to manage multiple projects. You can communicate clearly and concisely. The moment you see a problem, you quickly come up with solutions and then implement them
• Grounded. You are someone who understands that suicide prevention work is difficult and sometimes taxing. You know how to employ positive self-care and coping skills to keep you strong and engaged
• Team player. You love collaborating. You dig learning from your peers. You’re great at getting and giving respectful and productive feedback to volunteers and co-workers
• Mission and Culture Aligned: Demonstrated awareness and support for The Trevor Project’s mission and vision: to end suicide and address mental health crises in the LGBTQ youth community, and create a world where all LGBTQ young people see a bright future for themselves.

What you’ll do

• Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization
• Continually grow your LGBTQ competency and awareness
• Directly supervise counselors on our crisis services as they respond to calls, texts, and chats from and provide crisis intervention counseling to LGBTQ young people nationwide
• Offer real-time coaching, feedback, and emotional support to our amazing counselors as they support LGBTQ youth in crisis
• Ensure adherence to policies and protocols
• Complete administrative and quality assurance tasks, including counselor evaluations and case review
• Communicate with law enforcement and file mandated reports on child abuse and neglect when necessary
• Assist with special projects, administrative tasks and mandated reporting as needed
• Support in occasional trainings or creation/updating of materials for our counselors so they can become even more prepared and have a greater impact on youth
• Participate in department- and organization-wide meetings and initiatives
• Other relevant tasks, duties, or special projects as assigned

Why Trevor?

• A career that truly makes a difference in the lives of LGBTQ young people–every single day
• Comprehensive health insurance, including coverage for various gender affirmation surgeries (and we pay 100% of your premiums for medical, dental, vision AND basic life insurance)
• Flexible Spending Accounts
• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• Generous vacation and 12 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays , and three half-day Fridays during the summer
• Pet insurance
• Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and a reimbursement to outfit your work-from-home space!)
• Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high quality on-demand courses.
• Online Subscription to Headspace, a digital mindfulness and meditation platform