Job description
Job Objective: Generate sales orders while ensuring optimal customer service. Increases sales dollars and profits through communication with customers and Branch management. Possesses or attains knowledge of all products and services offered by East Coast Metal Distributors and has the ability to communicate this knowledge.
Duties and Responsibilities:
- Greets customers and enters their sales orders.
- Communicates to the customer products and services offered by E.C.M.D.
- Helps customers by suggesting associated and additional products related to their sales order.
- Helps customers to obtain items located within the branch
- Communicates to warehouse personnel that items from the counter sales area are in the customer's possession.
- Verifies that correct items and quantities are delivered to the dock for customer pickup.
- Answers the phone and assists customers.
- Helps customer with technical inquiries of all E.C.M.D. products.
- Invoices counter sales orders, including ALL orders shipped via customer pick up.
- Generates C.O.D. account deposits.
- Invoices and reconciles all cash sales in preparation for the end of day Cash Sales Reconciliation report.
- Requests Cash Sales Reconciliation Report.
- Matches sales orders, voided orders and C.O.D. deposits to Cash Reconciliation report. Then forward this report to Branch Operations Manager.
- Generates warranty credit memos for customers.
- Issues customer credit memos with Branch Operations Manager's approval.
- Voids sales orders with Branch Operations Manager's written approval for each voided ticket.
- Maintains displays for stock items sold from counter sales area.
- Ensures counter area is neat and organized.
- Performs and completes other duties assigned by Branch Operations Manager.
Special Requirements: Willing to work overtime, holidays and weekends as requested by the Branch Operations Manager.
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