Trusted Resource Associates (TRA) is a leading healthcare services company with a vast network of providers that we leverage to improve service delivery and patient outcomes. Our mission is to provide quality, compassionate care in the communities we serve. To this end, we seek and develop talent that will reflect this commitment to our mission and values.

The TRA Staffing Coordinator is responsible for coordination of daily staffing with all designated facilities by effectively anticipating and scheduling needs with the facilities Staffing Coordinator, Nurse Managers and Nursing Supervisors. Maintains the office in professional and organized manner.

Ideal candidate will work part time.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Maintains current update of each facility needs.
• Responsibilities for contacting facilities regarding progress toward filling outstanding needs.
• Ensure that approval is obtained for all OT booked by TRA and documents approval in note section of scheduling system.
• Coordinates confirmation process timely and accurately beginning 3 hours prior to the start of the confirmed shift ensuring that all TRA personnel are contacted.
• Re-routes all cancelled clinicians.
• Communicate staff changes to the appropriate parties in accordance with the Confirmation and Cancelation policy.
• Ensure all work orders are maintained in the system, closed with accurate reasons, and appropriate departments are notified.
• Ensures all orders with temp requests are filled.
• Anticipates and provides resolution to issues based on the needs and expectations of our customers.
• Documents all staffing requests and activity in the system(s)
• Addresses all action items outlined in the staffing office’s shared email box
• Reply’s to all client and TRA clinical employee communications, and voice messages, in all systems
• Answers all phone calls.
• Ensures employees comply with regulatory and TRA/Corporate directives, policies and procedures.
• Forwards Corrective Actions and facility’s concerns to TRA chain of command.
• Serves as Liaison between staff, vendors and facilities to meets minimum staffing requirements within established parameters at booking.
• Establishes a harmonious relationship with facilities through cooperative contacts.
• Provides detail notes on shift activity, anticipated staffing changes, facility requests, call offs, and cancellations for teammates upon shift change.
• Maintains confidentiality and appropriate access of all employee information.
• Participates in special projects as needed.
• Other duties as assigned.
• This position requires the following minimal requirements:
• High School Diploma and or GED required, Associate College Degree preferred.
• Minimal one year customer service experiences required, staffing experience preferred, scheduling experience preferred, and workforce management preferred.
• Excellent oral and written communication skills.
• Utilizes excellent customer service skills at all times.
• Ability to work in high volume call environment.
• Ability to multi-task.
• Ability to work well within a team environment and independently.
• Effectively deals with conflict.
• Experience using office productivity software tools like Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, etc.
• Ability to learn new software programs.
• Maintains working area and equipment in accordance with environmental and safety regulations.
• Exert up to 20 lbs force occasionally, and/or up to 10 lbs frequently.
• Requires prolonged sitting some walking, standing, repetitive tasks/ motions and stretching.
• Requires clarity of vision, eye-hand-foot coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
• Requires the perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Requires dexterity to type.

Tenet/TRA complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

Responsibilities

Qualifications

Education:

Required: High school diploma or equivalent

Experience:

Required: Must be familiar with medical terminology and have experience with the use of a computer.

Certifications:

Physical Demands:

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.