We are hiring for our client's Contact Center, which is the hub of a lot of activity so you'll get exposure to operations across the company. There is a well-established career path or you can use the position as a stepping stone to opportunities in other departments!

We’re looking for individuals who are passionate and energetic about providing amazing customer service. Be a first point of contact for members and provide information about accounts, loans, online banking and more. You'll deliver excellent service and ensure each and every member has a positive interaction. This is a fast-paced position - no day is ever the same! You will be onboarded through a well-structured training program and will have opportunities for rewards, recognition and advancement. On average, 20% of employees are promoted or get transferred to new positions annually so if you are looking for career growth, our client has a history of delivering on that!1

salary: $19.49 - $19.5 per hour
shift: First
work hours: 8 AM - 5:30 PM
education: High` School

Responsibilities

What you will do:

• Assist members over the phone regarding questions they have about Credit Union products and services
• Provide prompt, positive and informative service to our members
• Meet or exceed individual service and productivity goals by delivering a great customer experience, following the interaction review guidelines, and creating a one-stop resolution
• Utilize multiple sources and modes of communication to retain and apply organizational updates, promotions, and product, service, policy, and procedural changes
• Communicate with other departments to solve member inquiries and issues quickly and effectively

Qualifications:

• HS diploma or equivalent
• 1+ year customer service/call center
• High proficiency and comfort level with computer systems/software applications
• Professional verbal and written communication skills
• Enjoy working in a fast-paced environment where accuracy is required
• Self-directed and independent worker
• Ability to work M-F + rotating Saturdays

The essential functions of this role include:

• working in a smoke free environment
• working weekends

Skills

• Telephone Etiquette
• Typing Skills
• Call Center
• Basic Computer Skills
• Call Center Support
• Basic Software Skills
• CRM
• Active Listening
• Follow-up

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.