The community concierge is the first contact for all visitors as well as the support person for administrative tasks. This position requires creating an excellent experience for everyone who enters and/or calls the community through professionalism, hospitality, and courtesy. Additionally, this position requires organization, multi-tasking and basic computer skills.

Essential Functions:

• Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
• Ensures that all messages are relayed promptly to the intended person
• Maintains current visitor log
• Greets all visitors, residents, family members and associates in a warm and helpful manner Ensures that the reception areas are clean and inviting. Contacts supervisor and report any anomalies that need fixing or cleaning
• Possess and maintain knowledge of the community, its benefits, service provided, the residents and associates.
• Be able to assist the Dir. of Community Relations and/or Dir. of Sales and Marketing with inquiries when necessary
• Offers refreshments to visitors and make them feel welcome and comfortable
• When interacting with residents and/or family members, is mindful of the Residents’ Rights to Privacy
• Coordinates appointments for residents requesting transportation, hairdressing, or other services – keeping accurate records pertaining to resident charges for such services
• Collects the residents’ mail and prepares it for distribution.
• Performs community mail duties such as receiving and sending packages
• Assists with preparing community brochure packets when necessary and keeps an ample supply at the reception area
• Keeps interaction with co-workers to a minimum maintaining professionalism in lobby area
• Assist the community Executive Director and/or other departments with additional administrative duties as assigned by supervisor
• When using a company computer follows company guidelines on proper computer usage
• Dresses professionally and is professional at all times
• Maintains professional decorum at all times.
• The ability to work in a safe and alert manner
• The ability to take ownership for associate’s safety and the safety of the residents
• Must disclose any medication that might impair associate’s ability to perform the job safely or competently.

Non-Essential Functions:

• Leads by example exhibiting the CORE Values through servant leadership
• Encourages teamwork and promotes company philosophy
• Attends required community meetings and participates Life Enrichment activities when able
• Completes all required courses in adherence with HRA University
• Is prompt and able to perform the required duties of the position on a regular, predictable basis
• Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
• Becomes familiar and understands the steps for fire evacuation
• All associates are responsible for maintaining a safe and secure environment for all community residents

Qualifications/Skills/Educational Requirements:

• Must have a high school education
• Must be able to communicate effectively
• Must possess excellent customer service skills
• Must have patience, tact, cheerful disposition and enthusiasm at all times
• Knowledge of Microsoft Office and Outlook software preferred
• Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
• Must possess a passion to work with and around senior citizens