Location:
Erie 1 BOCES
Technology Services
E1B Education Campus
West Seneca, NY

Hours:
8:00AM - 4:00PM

The successful candidate will be responsible for employee forms processing, computer set ups and moves, maintaining documentation and other internal systems. There is room for growth if the employee is able to demonstrate efficient execution of duties.

Job Responsibilities:

1. Assists with support, installation and operation of electronic equipment including, but not limited to headsets, meeting rooms, VoIP phones, data drops, computers, and computer software.
2. Assists with VoIP phone setups in CUCM, Parlance, voicemail, other maintenance.
3. Processes user forms for new hires, exiting employees and changes, making changes in technical systems where applicable.
4. Processes requests for user name changes.
5. Assists with new user onboarding, access, and computer set up, operating system deployment, software installation and user education.
6. Maintains technical documentation for users. Ensures documentation is up to date and relevant. Coordinates with other departments to ensure documentation for systems outside of our purview is up to date.
7. Tracks internal projects' req, and PO status. Inquires with personnel regarding projects with no or little activity, ensures received projects are being deployed.
8. Performs physical moving of user equipment for office re-design, office moves, and personnel changes.
9. Processes weekly employee time tracking.
10. Assists with team meeting facilitation.
11. Ensures incidents are being assigned in a timely manner. Assigns incidents to team members and other teams if applicable.
12. Assists LifeCycle team with white glove enrollment service.
13. Attention to detail, excellent communication and customer service skills required. Must be able to work independently with little supervision.
14. Other duties may be assigned that are relevant to the civil service job description for this title.

Minimum Civil Service Qualifications:

Must hold permanent status as a Computer Support Technician; OR; Must be reachable on current Computer Support Technician civil service list; OR; Must meet minimum qualifications for provisional* appointment as follows:

A) Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associates degree or completion of at least sixty-four (64) credit hours in Data Processing, Computer Science or closely related program and one (1) year of experience in local area network installation, maintenance, training or programming; or:

B) Graduation from high school or possession of a high school equivalency diploma and three (3) years of experience in local area network installation, maintenance, training or programming; or:

C) An equivalent combination of training and experience as defined by the limits of (A) and (B).

The successful *provisional candidate is subject to a civil service exam at a later date.

Additional Qualifications:

• Familiarity with Windows OS and comfortable with basic AD administration
• Candidate needs to be extremely organized and be able to effectively multi-task
• Must possess strong customer service, written and oral skills
• The successful candidate will need to work with other teams and also must be able to work independently with little supervision

APPLICATIONS WILL BE ACCEPTED THROUGH MAY 23, 2023