Reporting to our Compliance Director, you will be part of an enthusiastic and motivated team of compliance professionals that manage examinations, licensing, and communication with our customers and regulators. Using a customer service-oriented approach, you will be taking calls from our store managers, customers, and external regulators, gathering data and drafting responses to complaints and other correspondence. As a Compliance Clerk, you will have the flexibility of a hybrid work schedule, working remotely from your home office in the Dallas-Fort Worth area and on-site at our Administrative Office (HQ) in Irving (Las Colinas), TX.

Key Responsibilities

• Research and respond to regulatory consumer complaints and maintain the complaint database
• Handle inbound phone calls and emails regarding data requests from law enforcement
• State and city licensing activities such as, applying for a licenses, renewing licenses, obtaining bonds for licenses
• Completion and submission of state required quarterly and annual reporting
• Trade Name Protection tasks such as notifying media outlets promptly when Cottonwood’s intellectual property is misused
• Compliance monitoring activities to evaluate the adequacy and effectiveness of policies, procedures, and internal controls
• Prepare management reports related to monitoring activities
• Draft and finalize procedures as needed
• Gather and organize audit materials for state and federal agencies
• Mailing of required consumer notices

• High School Diploma, G.E.D., or equivalent
• 2+ years of work experience
• Strong oral and written communication skills
• Excellent time-management skills
• Strong attention to detail
• Comfortable using Microsoft Outlook, MS Office, and Teams
• Local (Dallas/Fort Worth area) candidates only – no relocation
• Must be currently authorized to work in the United States without sponsorship and not require sponsorship in the future

• 1+ years of experience in a regulatory compliance role
• 1+ years of experience filing licensing for a regulated entity
• Familiarity with consumer financial services and regulations

• $19.38/hr (~$40,310 annually) plus scheduled wage increases

• Flexibility of a hybrid work schedule, working remotely from your home office in the Dallas-Fort Worth area and on-site at our Administrative Office (HQ) in Irving (Las Colinas), TX

• Medical, dental, and vision
• Voluntary life/ AD&D
• Short-term & long-term disability
• 401K with company match
• Paid vacation, holidays, and sick time
• Paid maternity, paternity, bereavement, extended medical leave, and jury duty
• Corporate discount program on “personal cell phone accounts” with select providers
• Corporate discount program on Microsoft 365 “Home Use Program”
• Casual dress code
• On-site fitness center
• On-site “grab-n-go” deli

Founded in 1996, Cottonwood Financial is one of the largest privately held retail consumer finance companies in the United States. With our customer-centric focus, we offer an innovative mix of financial products and services through our FinTech (online/digital) lending portal, Cashstore.com, as well as through our 230+ brick-and-mortar retail locations in multiple states, under our Cash Store brand.

We are positioned to grow, our locations are 100% company-owned (no franchises), and we have been named multiple times to the Inc. 5000 list of America’s fastest-growing private companies, as well as to the Dallas 100 list of the fastest-growing private companies in North Texas.

Cottonwood Financial is proud to be an equal opportunity employer.