Responsibilities & Duties:

A Complex Respiratory Specialist liaises with patients, referral sources, and other team members to coordinate patient care. This CSR assists patients in-person and over the phone, as well as maintains patient charts, processes patient orders, creates delivery tickets, and coordinates scheduling. A Complex Respiratory CSR...

• Maintains strong working knowledge of products and services offered by company, with a special focus on the tracheostomy and ventilation materials
• Answers phone calls, returns voicemails, routes calls to proper team members, and corresponds with patients via email
• Ensures continued complete and accurate patient registration, including demographics and insurance information
• Performs referral operations such as order intake, customer service, insurance verification, documentation verification, prior authorization, and scheduling
• Ensures that referrals and other patient requests are addressed or processed in a timely manner
• Identifies patient needs or desires to recommend appropriate products or services
• Works with teammates to resolve customer complaints. Escalates complaints to leadership when necessary.
• Provides feedback to leaders to help improve business practices; assists in creating ways to deliver excellent customer service

About Us -

Since 1983, Northwest Medical, a division of Great Elm Healthcare, has provided quality respiratory services for both the pediatric and adult populations in the Northwest and Alaska. At Northwest Medical, we set high standards for ourselves, and our teams work with integrity and a caring commitment to our communities.

Our Values: A Great Elm Healthcare team member is...

• Collaborative and works with others to find solutions
• Results-driven and identifies and achieves goals that further our Mission
• Innovative and seeks solutions to challenges and takes initiative to improve
• Sincere and works with honesty, integrity and empathy
• Professional with high expectations for quality of work, competence, demeanor, ethics

Our Mission: Enhance patient outcomes by providing exceptional service and compassionate care

Benefits:

• Medical Insurance- multiple plans to choose from
• Dental & Vision Insurance
• Short Term Disability & Long Term Disability Options
• Life Insurance
• Generous PTO plan
• Paid Holidays
• 401K with match
• Competitive Pay
• On-the-job training

Position Location: 14200 Southeast 98th Court, Clackamas, OR 97015

About You -

• High school diploma or equivalent
• Minimum two years customer service
• Experience with complex respiratory equipment, such as tracheostomy and ventilator supplies
• Strong verbal and written communication skills; strong organizational skills and attention to detail; Strong analytical, problem-solving, and time management skills
• Experience with Medicare and third-party insurance reimbursement preferred
• Medical Assistant experience a plus