• Job Type:Contract

Posted 6 days ago

Job Description :

• Community Health Care Workers (CHW) serve the community as a bridge between the member (community) and the healthcare system (providers) through outreach and education.

• By providing these services, CHWs help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties to become more acculturated with each other.

• This position will work under the direction of a designated professional.

• Conduct home visits with client members with chronic conditions to reinforce following the care plan, adjusting tasks to fit with the members culture, language, and religion, improve access to care, identify health care needs, and reduce unnecessary hospitalizations.

• Educate healthcare professionals and providers on opportunities for improving and understanding the social determinants of health that may be impacting members health and treatment plan through various communication channels.

• Build and maintain positive working relationships with the Aetna members, providers, nurse case managers, agency representatives, supervisors and office staff, from diverse cultural and socio-economic backgrounds.

• Work to reduce cultural and socio-economic barriers between clients and institutions.

• Assist with care plan implementation and Aetna member education during in-home visits, help develop care management strategies, and work with team members to provide linkages for the various health and social needs of members.

• Assist members to identify socio-economic issues that affect their overall health and develop health/social management plans and goals.

• Identify gaps and opportunities to strengthen systems of care within the members community and assists members in utilizing community services, including scheduling appointments with social services agencies, (including transportation vendors), and assisting with completion of applications for eligible programs.

• Assist with patient medication adherence by: instructing the member on current medication list, reviewing medications with member and assist in obtaining refills.

• Teach disease self-management (i.e. nutrition, symptom tracking and reporting).

• Accompany members to appointments as needed.

• Enter and maintain member records in electronic health record system, compile reports and complete other program documentation in a timely manner (e.g. progress notes, letters), and other administrative responsibilities as needed.

• The CHWs spend 70% of their work week in the community conducting home visits with Aetna members.

• While at their home office, they outreach members by phone, in hopes to schedule a home visit.

• They complete both scheduled & unannounced home visits.

At the home visit, the goal is for CHWs to:

• complete a brief health screening educate about health plan benefits and incentive programs

• Identify and address any concerns related to provider needs, pharmacy, DME, etc

• Identify and address any needs related to Social Determinants of Health, such as housing & food security.

• At least 1 years of overall related experience conducting home visits.

• Bilingual/target population required.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.