Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships, and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Job Summary

Responsible for assisting the Community Manager with the homeowners' association's operational aspects. Responsibilities include providing owners with a superior level of service when visiting the facility through an increased level of understanding and knowledge regarding the Association and clubhouse offerings. Interactions are typical with HOA homeowners and Board Members in person, via telephone, or through written correspondence within the timelines as defined by company policy and/or Community Manager Directive.

Pay: $ 18-$ 18.50/Hour *Full Benefits* *Location: 89139 - Blue Diamond/Arville*

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Maintains positive and professional communication with each owner to create, enhance and promote friendly interaction between owners and FirstService staff.
• Maintains regular and positive communication with assigned Community Managers to create, enhance, and promote daily positive interaction among members of the FirstService team.
• Identifies and clarifies residents' needs regarding their association and/or property while maintaining owner confidentiality and keeping Community Manager informed.

• Provides New Residents with the necessary paperwork and information on being a resident in the community and gaining access to any applicable ameniti
• Ensures that the telephone is answered properly, and messages are handled courteously, accurately, and within 24 ho Monitors, logs, and screens messages providing managers with necessary details for follow-through.
• Researches homeowner account issues; prepares account change forms as necessary with all such work being completed within 72 hours of receipt.
• Initiates preparation of Management Reports, committee reports, meeting notices, and board packages as applicable and submits for Manager's review and approval
• within the timelines specified by the Community Manager.
• Assists in the execution of the Docuware electronic filing system procedures to ensure company policies and standards are met.
• Assists in the implementation and execution of the pre-collection process to ensure accounts are handled according to Association's collection polici
• Provides backup coverage for office receptionist in covering the phone system and greeting office visitors as requested and/or scheduled.
• Takes minutes at the Board of Directors meetings to provide to the manager for review within 24 hours of the meeting.
• Conducts data entry projects, as assigned, including but not limited to Homeowner Paperwork filing, and packet preparation.
• Follows safety procedures and maintains a safe working environment.
• Attends training and meetings as required and scheduled.
• May be required to conduct compliance inspections of the homes and/or condominium units in the portfolio of associatio
• May be required to finalize an inspection report to ensure they are sent out within 48 ho
• May be required to ensure that non-compliance issues are followed up in a timely manner and in accordance with the Association policies and procedur
• All other duties as assigned by the Community Manager(s) and Regional Manager.

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and meet schedules. Notify supervision of unusual equipment or operating problems and the need

• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specified level of

• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks, and other related duties as assigned.

Supervisory Responsibility

N/A

Education & Experience

High School Diploma or equivalent required. College degree preferred.

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have experience in customer service and working with Microsoft Office products.
• Strong communication, verbal and written, and interpersonal skills are essential.
• Responsible for maintaining Company, Resident, and Staff confidentiality.
• Telephone Etiquette; Resident Database Resources; Basic understanding of office equipment.

Physical Requirements / Working Environment

• Position involves sitting, standing, and/or movement throughout the day. Must be able to transport yourself not only around the office but also around the Community Association.
• The duties of maintaining files and records will involve stooping, bending, lifting, grasping, pushing, pulling, or otherwise moving objects weighing as much as 45 lbs.

• Performance of duties may require employees to be both inside and outside. The inside temperature will be controlled, and the use of fluorescent lighting will exist. Outside may require employees to be exposed to the elements, which may include wind, rain, cold and extreme heat.
• Professional indoor office environment

Travel

N/A

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.