Job description

Are you a creative solution seeker? Do you have experience with helping people through financial challenges in a warm, caring, friendly manner? We want to speak with you - we are looking for Service Superstars to join our Team!
The Collector 1 consistently demonstrates a high degree of empathy and a desire to provide a resolution for Members in challenging circumstances.
Essential Functions and Responsibilities

• Personally, provides exceptional Member service; uses Service Standards in every work-related interaction.

• Actively participates in meeting the goals of the department and the Credit Union.

• Proactively places outbound calls to Members to negotiate payment arrangements in an effort to collect overdue amounts owed on delinquent loans/shares.

• Answers inbound calls to help support our Members and internal Team Members resolve issues relating to collections.

• Negotiates payment arrangements or solutions that will help Members bring their past due balances current and resolve issues relative to delinquency.

• Recommends one (1) and two (2) month extensions based on budgeting and history of account.

• Assigns accounts for field chase, repossession, legal and skip agents; updates Akcelerant and/or Symitar with results.

Benefits Include:

• Weekly pay
• Career development opportunities
• Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program
• Medical, Dental, and Vision Insurance for part-time and full-time employees
• 401K Retirement Savings Plan with company match
• Paid time off accrual begins upon hire, 11 paid holidays, and paid sick leave (and increases with tenure!)
• Company-provided life insurance at twice your annual salary
• Perks include consumer loan discounts, DoorDash DashPass, Modern Health members, Care.com subscription, and more

To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation.
The pay range for this position is listed below.
Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, graphic location, market demands, and internal equity.
Pay range
Minimum: $20.44/hour | Midpoint: $25.56/hour | Maximum: $30.67/hour

Job Type: Full-time

Pay: $20.44 per hour

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