Job Summary

Reviews delinquent files to determine overall collectability while protecting the Bank's principal. When deciding appropriate collection remedy for delinquent files, ensures actions taken adhere to established procedures, company policies and industry regulations. Encourages delinquent account holders to self-cure through proper technology channels. Assists team in training other collectors and in improving procedures.

Job Duties and Responsibilities

• Reviews delinquent files to determine overall collectability while protecting the Bank's principal
• When deciding appropriate collection remedy for delinquent files, ensures actions taken adhere to established procedures, company policies and industry regulations.
• Encourages delinquent account holders to self-cure through proper technology channels.
• Assists team in training other collectors and in improving procedures.
• Assists with special assignments.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace

Minimum Education:

• High School Diploma or GED

Minimum Experience:

• 2 - 5 years job specific experience

Required Knowledge, Skills, & Abilities:

• Experience with loan documentation and basic legal functions - working knowledge of finance and banking
• Knowledge of FDCPA standards and state and federal laws and regulations
• Negotiation skills and the ability to work effectively under adverse and hostile conditions
• Excellent written and verbal communication skills with strong decision making and organizational skills
• Ability to work in a team environment
• Attention to detail and an ability to work and multi-task in a fast paced environment with fluctuating priorities
• Broad knowledge of collection procedures and telephone collections etiquette
• Broad knowledge of credit reporting procedures and credit reporting agencies
• Broad PC and data entry skills