Job description

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Women, Protected Veterans and Individuals with Disabilities.

TITLE: Collections Representative
SUPERVISOR: Collections Supervisor
FLSA: Non-Exempt

General Description:

Professionally collect the 98% of the accounts or more in a team work environment.

Follows up on billing and collection issues with Operations and Sales departments.

Essential Duties and Responsibilities include records payments to customer account and maintain accounts receivable records by performing the following duties:

• Coordinate, maintain and collect customer accounts utilizing telephone and written communication as required.
• Make contact with customers to collect past due payments, including phone calls and monthly follow-up letters.
• Receive and process payments.
• Personally manage customer’s inquiries and performs limited research in preparation for updating records, such as tracing customer collections mailing address.
• Suspend and reconnect services when necessary.
• Submits to Billing & Collections Manager prospective cases to be sent to the Collections Lawyers.
• Prepares weekly and monthly reports.
• Prepares billed versus credit reports for incorrectly amount dues or billed interpretations.
• Processes monthly and daily debit transactions.
• Verify accuracy of related payment inputs.
• Types or prepares follow-up letters for customer accounts, and other documents.
• Performs various clerical tasks as required, including logging and routing incoming mail, typing and preparation of outgoing and returned mail.
• Responds to telephone inquiries and assists in solving questions related to the status of customer accounts; documents status of collection efforts.
• Ensures strict confidentiality of financial records.
• Work on accounts trouble tickets assigned to the Collections area.
• Enters finalized cash receipts and updates collection agencies accounts receivable.
• Investigates and processes charge backs, returns, and bad checks.
• Answers accounts receivable phone inquiries and follow up.
• Assists with related special projects, as required.
• Prepares adjustments, refund requests and cash applications for approval. Assures credit limits and payment proposals are monitored and recommends appropriate action if limits are exceeded or promises are not achieved.
• Responds to Requests from employees and customers.
• Maintains an accurate and organize documentation system.
• Assists other members of the Finance Department as required.
• Perform other tasks as needed.

Supervisory Responsabilities

This Job currently has no supervisory responsibilities.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; one year related experience and/or training; or equivalent combination of education and experience. Customer service experience.

Language Skills

• Fully Bilingual (Spanish - English)
• Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management or clients. Excellent communication and interpersonal skills

Mathematical Skills

The ability to add, subtracts, multiply, or divides quickly and correctly. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. The ability to choose the right mathematical methods or formulas to solve a problem.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to understand Customer Request or needs and address them properly, able to manage multiple tasks, problem solving and communications skills.

OTHER SKILLS

• Ability to work with Microsoft Office, Word, Excel, Power Point, Access.
• Basic telephone skills. Ability to interact and communicate with people over the telephone, often in stressful situations.
• Ability to work effectively within a team environment.
• Ability to communicate effectively with co-workers and clients.
• Ability to organize and prioritize tasks in order to meet strict deadlines.
• Ability to respond to changing procedures and technology.
• Ability to maintain, in the strictest confidence, information received concerning confidential matters, as well as a high degree of professionalism.
• Ability for word processing and/or data entry skills.
• Ability to sort, check, count, and verify numbers.
• Ability to use independent judgment and to manage and impart confidential information.
• Willingness to transmit knowledge and experience to other co-workers as require by supervisor.
• Desire and the ability to engage in continuing education and skills upgrading
• Commitment to operate in excellence according to company’s vision and goals.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Negotiation: 1 year (Preferred)
• Purchasing: 1 year (Preferred)
• Purchasing Occupations: 1 year (Preferred)

Work Location: One location

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