Clinical Applications Analyst - Customer Success (Hybrid)
Job description
Clinical Applications Analyst - Customer Success (Hybrid)
Job Description:
Provides a variety of services and high level support for the analysis of low to mid complexity projects along with the support and maintenance of EHR applications that are affected. Responsibilities include meeting with clinical end users to gather workflow requirements; analyzing, designing, configuring, educating, and supporting the implementation of those requirements; managing low to mid level projects for the implementation of new functionality and system updates; ensures application updates follow best practices and change control protocols; issues resolution and communication back to clinical end users. This position must be highly responsive to customers and show an aptitude for the translation of customer requirements into feasible options within the application. Duties also include successful development, implementation, and presentation of educational programs to end users using various educational techniques to ensure user competency. Works under general supervision.
Education Qualifications:
Bachelor's degree in Information Services, Business, Healthcare or related field of study.
OR
Associates degree and 2 years of experience in Information Services, Business Services or Healthcare.
OR
4 years of experience in Information Services, Business Services or Healthcare.
Licensure/Certification Qualifications:No certification/licensure required.
FTE1
Shift Rotation
Day Rotation (United States of America)
Pay Range
$56118 - $84178 / year
The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate's experience, knowledge, skills, abilities, FTE, as well as internal equity among our team.
Call ObligationYes
Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.
Essentia Health EEO:
Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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