Oracle Energy and Water provides the most comprehensive platform of leading-edge solutions to empower utility business transformation—from asset operations to the customer experience. These proven, innovative solutions enable today's electric, gas, and water utilities to improve the customer experience and enhance operational efficiency. Add in the flexibility of the cloud, and utilities can more quickly adapt to the changing landscape while reducing cost and workload.

As a Manager in Client Success at Opower, your mandate is to serve as the primary point of contact for your clients. You will own the client relationship end-to-end – including deployment and ongoing delivery of our cutting-edge product suite, build and maintain strong client relationships, and serve as a trusted partner to your clients and our sales, regulatory and marketing teams internal teams to maintain account health. You will lead a cross-functional Client Delivery team of Implementation Engineers, Configuration Analysts, and Client Support Engineers. You will manage delivery timelines, prioritize work, and be ultimately accountable to ensure your extended team delivers on schedule, at the highest quality. You will also bolster our efforts to evangelize the use of behavioral programs and customer engagement to achieve demand side management and customer care outcomes for our clients.

This is an ideal job for someone who has a passion for working with clients and software products, exercises sound business judgment, is an effective multi-tasker and a strategic thinker with an extraordinary attention to detail and is passionate about energy efficiency. The successful candidate will be a demonstrated quick learner and self-starter – with the ability to initiate and make difficult calls and also function well within a team environment. The ideal candidate will have a unique ability to communicate a variety of messages to varying audiences, can build relationships effortlessly, is client-focused, and can follow through and get results.

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

Lead a cross-functional client delivery team:

• Build a client-centric team culture where individuals feel valued for their diverse contributions to client success and are inspired to lean in.
• Assign team resources and prioritize client delivery teamwork to ensure on-time delivery of projects according to client specifications.
• Identify and manage issues and risks while acting as an escalation point within the team.
• Manage complex technical implementations while demonstrating excellence in client service and in communication to both client and internal stakeholders.

Be a trusted advisor who helps clients achieve their goals:

• Operate effectively in a SaaS business environment by managing internal expectations as well as those of your clients and prioritize using business judgment to balance business objectives with client goals.
• Spend time understanding clients’ objectives and deliver programs that support these goals.
• Partner with Sales to support successful expansions and acceptance of new products/services in your clients’ accounts and facilitate incremental business opportunities.
• Creatively lead problem solving when difficult situations arise and help client and internal team members resolve delivery challenges.

Be an effective communicator:

• Take the lead to present key results, facilitate meetings, and deliver difficult messages to clients.
• Proactively escalate critical client needs to the appropriate level of internal and client stakeholders.
• Foster effective decision-making and operational excellence across business by building relationships and helping internal teams understand client priorities and business context.
• Maintain consistent and frequent communication with clients to ensure efficient project implementation, review ongoing needs, provide timely solutions and recommendations to help achieve success and drive adoption.

Be a master of the product suite:

• Comprehend technical components of a SaaS deployment and communicate requirements to both business and technical client audiences.
• Deeply understand the product suite, service offerings and functionality to enable effective communication of capabilities to clients.
• Actively contribute to the refinement and development of new product features and service offerings by working closely with Professional Services and R&D.

About You

• You have strong technical project management experience, ideally in a rapidly-paced consulting, services or technology-related environment.
• Software Development Lifecycle ( SDLC ) Project management skills are required
• 5+ years of professional experience in technology consulting or account management, with a strong preference for experience within a SaaS or enterprise software-related field.
• You are an excellent communicator who understands technical concepts and are able to translate complex and technical topics across a wide range of audiences in an engaging and succinct manner.
• You have demonstrated success working directly with clients, including building senior level relationships.
• You function well in a fast-paced, informal environment where constant change is the norm and the bar for delivering results is set high.
• You are analytical, yet creative and love numbers.
• You have good judgment in a business context.
• You have a worked or led a team in a cross-functional work environment, and an uncanny ability to “get things done” in a fast-paced environment.
• You have experience managing multiple high-priority projects and the ability to make multi-tasking look effortless.
• You know how to build an effective project plan that takes into account technical details, internal and external dependencies, shared resources, and risks.
• BS or BA degree. MBA, MS or relevant experience preferred.

Lead a cross-functional client delivery team:

• Build a client-centric team culture where individuals feel valued for their diverse contributions to client success and are inspired to lean in.
• Assign team resources and prioritize client delivery teamwork to ensure on-time delivery of projects according to client specifications.
• Identify and manage issues and risks while acting as an escalation point within the team.
• Manage complex technical implementations while demonstrating excellence in client service and in communication to both client and internal stakeholders.

Be a trusted advisor who helps clients achieve their goals:

• Operate effectively in a SaaS business environment by managing internal expectations as well as those of your clients and prioritize using business judgment to balance business objectives with client goals.
• Spend time understanding clients’ objectives and deliver programs that support these goals.
• Partner with Sales to support successful expansions and acceptance of new products/services in your clients’ accounts and facilitate incremental business opportunities.
• Creatively lead problem solving when difficult situations arise and help client and internal team members resolve delivery challenges.

Be an effective communicator:

• Take the lead to present key results, facilitate meetings, and deliver difficult messages to clients.
• Proactively escalate critical client needs to the appropriate level of internal and client stakeholders.
• Foster effective decision-making and operational excellence across business by building relationships and helping internal teams understand client priorities and business context.
• Maintain consistent and frequent communication with clients to ensure efficient project implementation, review ongoing needs, provide timely solutions and recommendations to help achieve success and drive adoption.

Be a master of the product suite:

• Comprehend technical components of a SaaS deployment and communicate requirements to both business and technical client audiences.
• Deeply understand the product suite, service offerings and functionality to enable effective communication of capabilities to clients.
• Actively contribute to the refinement and development of new product features and service offerings by working closely with Professional Services and R&D.

About You

• You have strong technical project management experience, ideally in a rapidly-paced consulting, services or technology-related environment.
• Software Development Lifecycle ( SDLC ) Project management skills are required
• 5+ years of professional experience in technology consulting or account management, with a strong preference for experience within a SaaS or enterprise software-related field.
• You are an excellent communicator who understands technical concepts and are able to translate complex and technical topics across a wide range of audiences in an engaging and succinct manner.
• You have demonstrated success working directly with clients, including building senior level relationships.
• You function well in a fast-paced, informal environment where constant change is the norm and the bar for delivering results is set high.
• You are analytical, yet creative and love numbers.
• You have good judgment in a business context.
• You have a worked or led a team in a cross-functional work environment, and an uncanny ability to “get things done” in a fast-paced environment.
• You have experience managing multiple high-priority projects and the ability to make multi-tasking look effortless.
• You know how to build an effective project plan that takes into account technical details, internal and external dependencies, shared resources, and risks.
• BS or BA degree. MBA, MS or relevant experience preferred.