Job Summary:

The primary purpose is to plan, organize, develop and direct the overall admission process in accordance with policy, current federal, state, and local standards, guidelines, and regulations that govern our Community, and as may be directed by the Administrator to ensure that the highest degree of quality care is maintained at all times. Promote the purpose and values established by Masonic Homes Kentucky.

The Client Services Coordinator is accountable for all aspects of admissions for Masonic Home Shelbyville community. The Client Services Coordinator will work to ensure residents transition smoothly from their respective community setting. Adhere to current federal, state, and local regulations as well as safety guidelines and regulations on our campus.

The Client Services Coordinator works cooperatively and respectfully with residents, coworkers, families, visitors and volunteers to create a positive and pleasant environment.

The Client Services Coordinator role is a full-time, 40 hours per week position.

Responsibilities:

• Schedule and complete all admission documentation with Resident and/or Responsible Party as appropriate and in a timely fashion. Communicate with all parties as appropriate.
• Provide residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contract, etc.). Review as necessary.
• Obtain the resident/guardian’s signature on all required permits, releases, authorizations, etc.
• Assist in handling admissions inquiries and fulfill referral documentation as necessary.
• Assist in the resident admission orientation program in accordance with our established policies and procedures.
• Admit and prepare identification records for residents in accordance with established policies and procedures.
• Ensure that resident rooms are thoroughly prepared in a timely manner for new move-ins.
• Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the facility.
• Assist in developing procedures to ensure records are properly completed before filing as part of the Quality Assurance process.
• Refer admission questions to other Departments when appropriate.
• Assure that marketing materials are updated and available in the community.
• Perform miscellaneous duties and assist business office personnel as required/directed.
• Agree not to disclose assigned user ID code and password for accessing resident/community information and promptly report suspected or known violations of such disclosure to your Supervisor.
• Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Supervisor.
• Report any known or suspected unauthorized attempt to access facility’s information system.
• Other related duties and responsibilities that may become necessary to assure that the needs of the community are met.
• Report known or suspected incidents of fraud to the Supervisor.
• Attend and participate in facility mandatory in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, etc.).
• Provide resident/family with information concerning resident funds, resident rights, advance directives, etc.
• Manage outside inquiries from the community and meet with families to help them gain knowledge about services in our Community.
• Receive and follow work schedule/instructions from your supervisor and as outlined in our established policies and procedures.
• Perform clerical duties related to the position.
• Participate in facility Manage On Duty schedule
• All other duties as assigned.

Ideal Experiences Include:

• Experience working in a Skilled Nursing Facility is preferred.